Apply Now

Student Fees and Visa Compliance Officer

• Office of the Deputy Vice-Chancellor Academic
• Perth, Western Australia
• Contract Full Time

Date posted: 10/2/2026

• $83,283 - $91,103 (G05) per annum, plus 17% superannuation
• Full time, fixed term until 31 August 2027
• Based in Curtin Technology Park within close vicinity to Curtin Bentley Campus

Reference Number: 1467494

About the Role:

As a Student Fees and Visa Compliance Officer, you will deliver accurate, student‑focused advice on fees, payments, financial assistance and visa compliance while ensuring adherence to key legislation such as HESA and ESOS. You will manage fee administration processes, assess refunds and remissions, issue CoEs, support debt management activities, and provide high‑quality service across multiple enquiry channels. Working collaboratively with colleagues across the University and external stakeholders, you will contribute to maintaining compliance, enhancing the student experience, and supporting continuous improvement initiatives.

Your responsibilities will include: 

• Provide excellent customer service to students, addressing inquiries related to fees, visa compliance, and related topics.
• Collaborate with various university departments to ensure compliance with visa regulations and reporting requirements.
• Monitor visa expiration dates and overdue debts, initiate timely communication to relevant clients to follow up on relevant matters.
• Provide timely and accurate advice on fees, payments, refunds, payment plans, financial assistance, and CoE‑related enquiries.
• Maintain and update records and databases in accordance with university policy and procedures.
• Investigate complaints, review appeals, and provide evidence‑based recommendations.
• Contribute to administrative functions, publications, and student‑facing resources, and represent the University at events.
• Who we are looking for (selection criteria):Relevant experience in High Education Sector, particularly in a student services environment.
• Demonstrated commitment to delivering outstanding customer service and continuous improvement.
• Knowledge and skill utilising Microsoft Suite, e.g. Outlook, Excel, Word, with strong numeracy, data entry and validation skills, especially in Excel.
• Excellent organisational skills, with the ability to manage competing priorities while maintaining accuracy and meeting deadlines.
• Experience monitoring compliance with policies, procedures or legislative requirements.
• Sound analytical and problem‑solving skills, with the ability to make fair, evidence‑based decisions with empathy when applying knowledge to resolve operational challenges.
• Ability to work both independently and effectively as part of a team.
• Previous knowledge of Student One (Student Management System) and Provider Registration and International Student Management System (PRISMS) is highly desirable.

1. Role Requirements:As this is a fixed-term contract, you will require current work rights in Australia that match the tenure of this role.
2. Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction.

Student Fee and Statutory Reporting Team  Our team enjoys a diverse, multicultural, and fun work environment. We work closely with our colleagues in the Curtin Connect team and other colleagues in the Student Services and Global Curtin teams to ensure students are provided with friendly and high-quality customer service. 

About Curtin University  

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2024 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/  

What We Offer You:  

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.   

  For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/   

  Join Us!  

If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents:  

• Up to date resume.
• Cover Letter outlining your interest and demonstrating how your background meets the position’s selection criteria (noted above) - no more than two pages.

If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.   

  Applications close: 8.30pm (AWST) on Tuesday, 17 February 2026.  

  Late applications or applications received via email will not be considered, and only successful candidates will be contacted.   

  Please note we are not accepting applications from recruitment agencies at this time.   

  Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.