"Student Finance and Operations Manager"

Leads back-office day-to-day student finance operations within the Controller’s Office. Ensures accurate billing of tuition and fees, proper application of payments and aid, strong internal controls, timely refunds, and effective collections. Maintains audit ready records and consistent service standards across campuses. Collaborates with Accounting, Financial Aid, Information Technology, and One Stop in the support of student success.

DUTIES AND RESPONSIBILITIES:

• Under the direction of the Assistant Controller supervise, organize, and perform billings, collections, deposits, disbursements and record maintenance of tuition and fees and other College and student related funds; participate in the establishment of policies/procedures regarding the above activities.
• Review deposits and transaction logs for accuracy, proper documentation, and to ensure specific policies and procedures are followed.
• Post and classify cash receipts and disbursements, allocate and reconcile EFT payments, and prepare daily journal entries for deposits and external systems.
• Run the daily e-refund process and the applicable check run, review refunds after financial aid disbursements, and unclaimed property with documentation in Banner.
• Prepare Journal Entry uploads for web credit cards, refunds, and ACH payments.
• Review and process student refunds for financial aid disbursements, including verifying eligibility, applying Title IV cash management rules within required timelines, and reconciling to the general ledger.
• Research and enhance billing, refunding and compliance procedures for all third-party sponsors including but not limited to; VA/DoD and other governmental agencies.
• Participate in the maintenance of accurate financial records to facilitate information flow and ensure coordination of functions with related offices.
• Participate in the reconciliation of revenues, receivables, cash, and clearing accounts in conjunction with the Accounting Office. Ensure complete agreement of billing, receipts, disbursements and outstanding receivable records.
• Intake and process tuition waivers in accordance with state and college policies.
• Monitor and resolve banking fraud reports, including follow up and corrective actions.
• Produce and update 1098 T forms and handle corrections and student inquiries.
• Test and troubleshoot TouchNet and cashiering systems, and correct Banner pay and apply issues on student accounts.
• Place and review registration holds on past due balances, prepare accounts for collection agency placement, and manage the collections workflow through resolution.
• Manage the collections process, including but not limited to creating and monitoring A/R aging, sending collection letters, calling delinquent accounts, preparing accounts to be turned over to a collection’s agency, working directly with collections agency, updating student accounts weekly, and verifying agency fee for performance.
• Perform other related duties as assigned.

ENVIRONMENTAL CONDITIONS:

This position is not substantially exposed to adverse environmental conditions.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree
• 3 years’ experience working in a accounting or billing and collections setting.
• Working knowledge of complex accounting systems and personal productivity including word processing and spreadsheets
• Strong oral and written communication skills
• Ability to be assertive and professional
• Must be detail oriented and self-starting with the ability to make sound judgments in a variety of situations

PREFERRED QUALIFICATIONS:

• Master’s Degree
• Experience working in higher education
• Familiarity with (CRM) Customer Relationship Management Software or AI technology