"Student Records Officer"

University of Hertfordshire - Student Administration, Academic Registry

Location:	Hatfield
Salary:	£28,778 to £32,080 pa by annual increments on achieving designated skills and experience. UH5
Hours:	Full Time
Contract Type:	Fixed-Term/Contract

FTE: 1.0 fte (37 hours per week)

Duration of Contract: Fixed Term (until 30 September 2028)

Salary: UH5 £28778 pa to £32080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

We have a Fixed Term vacancy for a Student Records Officer within the Innovation Hub’s Student Administration team. This is an excellent opportunity for someone wishing to gain administration experience, whilst working within a friendly and very supportive environment. Whilst we are primarily based on campus in Hatfield, most teams in Academic Registry operate hybrid working arrangements. This allows staff the option to work from home (in the UK) on a regular basis if they wish to after a period of training in the office.

Even if your background isn’t in administration, but you have good customer service skills and an eye for administrative detail, we’d love to hear from you.

Main duties and responsibilities

As a Student Records Officer you will be undertaking a range of activities in relation to the administration of student records. Full training will be provided.

You will acquire expertise in your areas of specialism and provide advice and support to staff and students, including the preparation of data and reports, data capture, data entry and the accurate management of records which are subject to audit.

You will work as part of a central team and will have a range of contacts from within and outside of the Innovation Hub. In addition, there will be the opportunity to assist at key University events throughout the year.

Skills and experience required

Ideally, you will have some previous administrative experience, however, it is essential to have good numeracy, literacy and IT skills, particularly using MS Office packages, databases and web-based communication platforms such as MS Teams and Excel.

You will have a methodical approach and be able to manage a varied workload to tight deadlines whilst recognising and respecting the confidential nature of the data you handle. You will be comfortable working in a team, but able to demonstrate initiative and to work with limited supervision, whilst having a can-do attitude and a commitment to continuous improvement.

You will be proactive and flexible in your approach to team workload requirements and be able to provide excellent customer service. Attention to detail is a key requirement of the post.

Qualifications required

You will hold A-levels or equivalent or have proven professional work experience in a similar area of work.

Please view the job description and person specification for a full list of the duties and essential criteria. Please fully complete the personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Julie Wendell, Deputy Head of Student Administration, j.a.wendell@herts.ac.uk

Closing Date: 04 March 2026

Interview Date: TBC

Job Ref: REQ000494