"Student Service Coordinator"

Student Service Coordinator

Muskegon, MI
Full Time
R103944

This position will provide inclusive and intentional academic support and guidance for adult, transfer and first time in college (FTIAC) learners from the Muskegon area. This role will help support recruitment and retention initiatives in a variety of degree programs.

Salary & Benefits

Minimum starting salary of $45,000, commensurate with experience.

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties

• Meet individually with prospective and current students supporting recruitment efforts.
• Provide support in initiatives related to student success.
• Clarify GVSU policies, refer students to campus resources and department leadership as appropriate.
• Assist students in identifying educational opportunities aligned with personal and professional goals. These can be certificates, degree programs or professional development opportunities.
• Monitor and evaluate individual student academic progress (including outreach to unregistered students).
• Identify and implement outreach for students experiencing academic difficulties and provide timely intervention strategies.
• Develop and promote communication and resources that benefits academic success, including a newsletter
• Collaborate with leadership to develop opportunities for students to connect inside classes and outside the classroom for educational and professional engagement. This may include collaboration with alumni, career services, faculty etc.
• Support recruitment efforts.
• Classroom visits and presentations as necessary.
• Support admissions recruiter as back up at events.
• Performs other duties as required/assigned by leadership.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's degree and two (2) years of relevant experience in higher education, career advising, program planning, public administration, or human services related fields.
• Outstanding interpersonal, communication, and organizational skills.
• An understanding of and preference for collaborative approaches to planning and problem-solving.
• Demonstrated innovative and independent decision making.
• Demonstrated ability to work with diverse populations.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated experience working in a college setting.
• Familiarity with computer student information systems and web-based records and registration programs.

How to Apply

Attach your cover letter and resume, applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Mike Eichberger at eichbem@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline: Application review begins January 5, 2026 and this posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.

To apply, visit https://gvsu.wd1.myworkdayjobs.com/en-US/careers/job/Muskegon-MI/Student-Service-Coordinator_R103944-1