Academic ConnectStudent Service Rep 4
| Position Title: | Student Service Rep 4 |
| Location: | Big Rapids (Main Campus) |
| Department: | 56200 - Student Financial Services |
| Advertised Salary: | $20.45. Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. |
| Benefits: | Comprehensive benefits package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA) |
| FLSA: | Non-Exempt |
| Temporary/Continuing: | Continuing |
| Part-Time/Full-Time: | Full-Time |
| Union Group: | Clerical-Technical Association (MEA-NEA) |
| Term of Position: | 12 Month |
| At Will/Just Cause: | Just Cause |
| Summary of Position: | Independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Serve as a 'lead worker’ to assist and answer questions for lower level employees. This is a CTA bargaining unit position. |
| Required Education: | Satisfactory completion of two years college or equivalent. The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. |
| Required Work Experience: | Two years of office experience. Experience in customer service and familiarity with state or federal regulations and banking or financial transactions. May require experience in network or software jobs and working with computer technical personnel to resolve programming difficulties. |
| Physical Demands: | Office Environment |
| Essential Duties/Responsibilities: | Act as ‘back-up’ to various employees. Authorize approvals, exceptions, payments, etc. within the assigned scope of responsibilities. Coordinate workflow and operations as assigned. Independently analyze special requests and considerations, decide, and give authorization. Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s). May be assigned to act as departmental liaison with other University departments and external contacts. Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions. Routinely handle confidential information. Assist coworkers, customers, etc., with sensitive issues or decisions. Serve as department liaison to work with other University employees and/or outside agencies relating to the assigned area of specialty. Serve as the ‘lead worker’ for other staff who have questions. Any other duties assigned within the position classification area. Performs all duties in compliance with applicable University policies and procedures and state and federal requirements. Provide excellent customer service. Reports directly to designated supervisor. Responsible for maintaining the confidentiality of designated information. Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically. Support, promote, and develop university student enrollment and retention initiatives. Any other duties assigned within the position classification area. |
| Marginal Duties/Responsibilities: | Be cross-trained in other specialized areas within the office. |
| Skills and Abilities: | Communicate effectively with a diverse customer population. Meet deadlines, demonstrate excellent organization and analytical skills. Operate a variety of office machines and equipment. Perform mathematical functions and advanced bookkeeping, accounting, balance cashier drawer and recordkeeping with accuracy and attention to detail. Plan, organize and make sound judgments and decisions. Understand and maintain current knowledge of special terminology and regulations. Use computer software and mainframe programs and systems. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information. Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences. |
| Required Documents: | Cover Letter, Resume, Unofficial Transcript 1 |
| Initial Application Review Date: | February 2, 2026 |
| Open Until Position is Filled?: | Yes |
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