"Student Services Advisor"

Job no: 503256

Work type: Professional

Location: Bruce

Categories: Administration

• If you're passionate about administration and thrive on detail, join a dynamic team supporting student success from start to finish.
• UC Level 5, Salary Range $79,997 pa - $90,888 pa plus 17% Super
• Full Time, Continuing Opportunity

About us:

At University of Canberra we don’t just educate, we empower. With a strong focus on innovation, equity, and sustainability, our vibrant campus in Australia’s capital city is a launchpad for first-in-family students and future leaders alike. UC is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities.

We stand firm and dedicated to upholding fundamental values such as inclusivity, honouring Indigenous cultures (Narragunnawali), driving positive change, nurturing curiosity, and promoting collaborative efforts. We are committed to leading the national education sector in championing equity, diversity, inclusion, and accessibility via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.

About the opportunity:

This is a back-end administration position that requires strong attention to detail, the ability to manage competing priorities, and a collaborative mindset. You’ll be working within a small, supportive team where everyone pitches in to get the job done.

You must genuinely enjoy administration and thrive in a process-driven environment. The role is diverse and spans the full student lifecycle—from enrolment through to graduation—ensuring smooth and accurate execution of key processes.

A strong ability to quickly learn new systems and technologies is essential. Proficiency in spreadsheets—particularly Excel—is required, as the role involves running reports and extracting data.

If you're a team player who enjoys working across a varied workload and contributing to a high-functioning team, this could be the perfect fit.

• Process student and administrative matters with accuracy and efficiency
• Maintain strong stakeholder engagement across internal teams and external partners
• Undertake investigations into student-related issues and provide appropriate follow-up
• Manage and process documentation in line with established procedures
• Provide administrative support across Student Connect during peak periods, including orientation week, examinations, results processing, course completion, and graduations
• Contribute to the development, review, and improvement of administrative processes
• Collaborate with other Student Connect teams to meet processing deadlines and service standards

Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits such as:

• Flexible working arrangements
• Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
• Professional Development offerings (study assistance, corporate programs and discounts)
• Innovative work environment with a diverse and inclusive culture
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

What we need from you: To be considered for this position, we require your Resume and a cover letter explaining what skills you would bring to the role; no additional documents are necessary.

Submit your Resume through the “Apply Now” tab. We kindly ask that you take this opportunity to align your Resume with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.

Working rights: Applicants who wish to apply for this position must have valid working rights at the time of submission.

WWVP: The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au

For job specific information: please contact Gail Gunn, Manager Business Operations, on 02 6201 2077 or email Gail.Gunn@canberra.edu.au

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Wednesday 1 October 2025

Advertised: 24 Sep 2025 AUS Eastern Standard Time