Position Summary:

Ursinus College is seeking a friendly, upbeat, and highly organized Student Services Concierge to serve as the first point of contact for students and visitors entering the Corson Hall Student Services area. This student-facing role is essential to ensuring a welcoming and efficient experience by greeting guests, triaging questions, directing individuals to the appropriate offices (Student Billing, Financial Aid, Registrar), answering basic inquiries, and managing incoming calls.

The ideal candidate will possess exceptional interpersonal skills, a warm and helpful demeanor, and the ability to quickly assess needs and provide clear guidance. This role is key in connecting students with the right resources and delivering a positive, service-oriented experience.

Key Responsibilities:

• Greet students, families, and visitors in a warm, professional, and approachable manner.
• Serve as the central point of contact for individuals entering the Student Services area.
• Assess visitors’ needs and direct them to the appropriate staff or department (Student Billing, Financial Aid, Registrar).
• Maintain a strong understanding of departmental functions to route inquiries effectively.
• Monitor foot traffic and ensure that students are connected efficiently with available staff.
• Answer and triage incoming phone calls for all departments in the area.
• Respond to general questions or route calls to the appropriate team member or department.
• Check and respond to shared inboxes or voicemail messages as assigned.
• Answer basic questions related to billing, financial aid, and registration.
• Maintain and distribute up-to-date materials and handouts on common topics and deadlines.
• Help students navigate the use of online systems and tools (e.g., self-service portals, forms).
• May perform certain administrative functions within the college’s student information system.
• Schedule appointments or follow-ups as needed for staff within the Student Services suite.
• Assist with maintaining a welcoming and organized front desk and lobby environment.

Why Join Us?

At Ursinus College, we believe in delivering exceptional service to our students. As our Student Services Concierge, you will play a vital role in helping students feel supported, heard, and confident in navigating important administrative processes. If you are energized by helping others and enjoy being at the center of a dynamic, student-centered environment, we encourage you to apply.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in a receptionist, front-desk, or customer service role required; experience in higher education or student services is a plus.
• Strong interpersonal skills with a positive, welcoming attitude and a service-oriented mindset.
• Excellent communication skills—both in person and over the phone.
• Ability to multitask, remain calm under pressure, and manage frequent interruptions.
• Tech-savvy and comfortable learning and using student information systems, Microsoft Office, and other communication tools.
• Demonstrated commitment to diversity, equity, inclusion, and belonging in all interactions.

Work Environment and Expectations:

Full-time position based on-site at Ursinus College in a student-facing office environment. Regular business hours, with occasional evening or weekend coverage during peak periods (e.g., start of semester, registration, orientation) as needed. Must maintain confidentiality in handling student records and follow FERPA guidelines.