"Student Services Counselor"

Student Services Counselor

Online applications must be received before 11:59pm on: December 21, 2025

Available Title(s): 1481-YN_ADMINPRO - Student Services Coordinator/Advisor 1

Business Title: Student Services Counselor

Employee Type: Admin. Professional

Position Details:

Summary of Duties:

As a Student Services Counselor, you'll be the go-to resource for students, parents, faculty, and staff seeking guidance on financial aid and scholarships. You'll play a key role in helping students navigate their educational journey by providing clear, compassionate, and accurate advice.

In this role, you will:

• Advise and support students on all aspects of Student Financial Services, including financial aid, scholarships, and related processes.
• Use your expertise in needs analysis, professional judgment, and award adjustments to ensure students receive the assistance they need.
• Serve as a liaison between our office and other campus departments to resolve questions and streamline services.
• Engage in outreach activities by representing Student Financial Services at recruitment events, resource fairs, and presentations to diverse audiences.
• Contribute to our mission by delivering exceptional service that reflects our office's vision, values, and the university's goals.

If you enjoy helping others succeed, thrive in a dynamic environment, and want to make a meaningful impact on students' lives, this is the role for you!

Additional Information:

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,750.85 - $4,574.21 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
• Experience in customer service.
• Experience working with diverse populations.
• Developed skills in written and verbal communication, including experience with large group presentations.
• Ability to work flexible schedules including weekends/evenings.
• Good problem-solving skills and attention to detail.
• Ability to perform multiple tasks concurrently.
• Demonstrated experience interpreting rules and regulations.
• Demonstrated experience working in a team environment.

Preferred Qualifications:

• Experience with student services in a higher education setting.
• Bilingual/Bi-literate in English and Spanish.
• Experience working with PeopleSoft
• Master's Degree in a related field
• Experience working in Financial Aid and Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics and/or Housing & Dining.

About Department/College/Area/ Campus - https://financialaid.wsu.edu/

Area/College: Enrollment

Department Name: Student Financial Services

Location: Pullman

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1. Resume
2. Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.

Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type: Full time

Position Term: 12 Month