"Assistant Director, Student Services & Veteran School Certifying Official"

General Description:

Illinois Tech Student Financial Services strives to educate, empower, and support students with an understanding of financial options and resources in an approachable environment. Reporting to the Director of Financial Aid Services, the Assistant Director for Student Services & Veteran School Certifying Official is a key leader of the Financial Aid Office and a member of the enrollment management team, providing leadership on the student experience, particularly as it relates to veteran student needs, along with support for all aspects of the student experience related to financial aid and veteran benefit processing. This role will support the Director in providing direct student services and triage support in the Office of Financial Aid. This role will serve as the VA School Certifying Official and manage the veteran student experience from benefit processing, student advising, recruitment support, and veteran related compliance.

Department: Financial Aid Office

Position Category: Full Time

Education & Experience:

Bachelor's required.

Minimum of 5 years of progressive experience in veterans affairs, financial aid, admissions, or enrollment services.

Military Veteran or knowledge of military experience, benefits, and transcripts is beneficial

Knowledge & Skills:

Exercises great attention to detail utilizing analytical and problem-solving skills.

Demonstrate the ability to adapt in a high pace environment

Must keep abreast of changes with Federal Student Aid and Veterans/ Military benefits programs.

Must be able to manage multiple projects and coordinate with collaborators simultaneously.

Demonstrated ability and experience to handle complex and sensitive issues.

Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required

Demonstrated ability to work in a team-based environment

Excellent commitment to diversity and to service the needs of a diverse population

Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently

Works well in translating financial aid requirements into operational activities supporting overall enrollment efforts

Influences management by supplying key data that assists in decision making