"Student Services Generalist"

General Description

The Student Services Generalist is the primary contact with students seeking entry into the College. The Generalist will be responsible for guiding students through the registration process by assisting with course selection leading to degree completion. The Generalist will perform academic advising functions and engage in institutional retention initiatives.

Characteristics, Duties and Responsibilities

• Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed.
• Coordinate effective communication to student caseload based on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students.
• Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures.
• Assist students with student planning as it relates to course selection and registering for classes.
• Answer basic student inquiries regarding admissions, financial aid, directed self-placement, and hand off to Student Services Associates.
• Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Reads, interprets, and communicates College policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
• Performs related duties as assigned by supervisor.

Education Requirements

- Bachelor's degree required.

Experience

- Outstanding customer service and communication skills.
- Experience working with diverse student populations.
- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required

- Outstanding customer service and communication skills.
- Experience working with diverse student populations.
- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Physical Demands and Work Environment

- This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
- No or very limited exposure to physical risk.
- Some travel required.