"Student Services Officer"

Job Description:

• Fixed-Term (until 03.07.2026), Full-Time
• Student Success Division
• CQUniversity Rockhampton
• Higher Education Worker Level 4
• Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Working as part of the Student Service SPOT team, you’ll play a pivotal role in supporting students!

As the first point of contact for current and prospective student enquiries, you’ll assist via phone, email, and online platforms. You will guide students through university systems and processes, helping them feel confident and supported throughout their journey.

We’re seeking a confident communicator with strong customer service experience who thrives in a fast-paced, dynamic environment. You’ll deliver accurate, timely, and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships, and general administration.

This is a great opportunity to make a real difference to the student experience while working in a supportive, team-focused environment!

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• Generous leave entitlements
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
• Knowledge of Call Centre techniques.
• Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59 pm, Sunday, 30 November 2025

Job Requisition ID: 6696

Contact Details:

Trish Hayden
(07) 4930 9272
t.hayden@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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Posted: 13/11/2025