Student Srvcs Representative

Job Details

Position Title: Student Srvcs Representative

Department: Student Service Center

Term of Assignment: Continuing

Term End Date, If Applicable:

FLSA Status: Non-Exempt = overtime eligible

Work Schedule: Traditionally Monday - Friday, 8:00 am-5:00 pm

Salary: Hourly rate: $15.85

Travel: No travel

Brief Statement of Duties: Provide high level customer service to include analyzing, interpreting and explaining complex student account data; assisting with problem resolution; and processing financial transactions for the Student Service Center.

Minimum Qualifications

Required Education: High School Graduation or Equivalent

Required Minimum Work Experience: Three years of progressive office work experience: processing records and information, data input and maintaining department data base information; meetings, documents, reports, etc.

Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties:

• Customer and personal service skills to include assessing customer needs and utilizing independent action to provide solutions.
• Excellent oral and written communication and comprehension skills.
• Time management skills.
• Strong organizational skills.
• Ability to multi-task and work under pressure.
• Ability to work independently.
• Ability to accurately and efficiently operate departmental equipment to include any combination of word processing, spreadsheets, databases, e-mail or web-based applications.
• Attention to detail.

Additional Desirable Qualifications:

Special Instructions to Applicants: Submit application, cover letter, resume and references. This position is not currently available for sponsorship.

Contact Information: Brenda Bickler, Employment Specialist, 906-227-2114

NMU is an equal opportunity employer.