"Student Success Coach"

Job Details

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Job Title: Student Success Coach

Location: Bellarmine Campus, Fairfield University

Position Summary:

The Student Success Coach at Fairfield Bellarmine is responsible for coordinating all of the academic and co-curricular support available to students in order to help them graduate on time and matriculate into a bachelors’ degree program.

• Provide primary support for second-year students to ensure continued academic success, persistence, and preparation for post-graduate transition, while collaborating closely with the Success Coach assigned to first-year students to support a seamless student experience across cohorts.
• Assist deans and faculty in developing, delivering, and assessing strategies to help students improve skills and academic performance.
• Assist in guiding students through the process of matriculating into a bachelor's degree program after earning an associate degree.
• Contribute to the identification and analysis of student success outcomes.
• Aid in tracking the Early Alerts via Starfish and Student of Concerns via Maxient, following up with students regarding their progress and concerns, with a particular focus on students placed on academic warning or probation.
• Report weekly to the Bellarmine Case Management team. Collaborate with faculty mentors to establish individual and group plans for academic improvement.
• Inform students of policies, procedures, and degree requirements to foster academic success.
• Work with faculty, staff, and administrators across the university to meet student academic, wellness, and career search needs.
• Assist in managing and distributing emergency student support services (e.g., food insecurities, transportation, etc.) to ensure students' basic needs are met, fostering an environment conducive to academic success.
• Assist in securing appropriate accommodations from the Office of Accessibility.
• Assist the Career Internship Coordinator with Career Mentoring programs.
• Maintain accurate student records for reporting purposes while ensuring confidentiality of sensitive information.
• Track and maintain contact with alumni after graduation to monitor post-graduate success, collect outcome data, and support ongoing engagement with the university.
• Other duties as assigned.

Required Skills:

• Assessing student learning and designing strategies for growth.
• Interpersonal and intercultural communication.
• Establishing rapport with diverse personalities and cultural backgrounds.
• Verbal and written communication skills.
• Public speaking and maintaining good public relations.
• Excellent collaborative and planning skills.
• Create curricular and co-curricular programs, interest inventories, and test interpretations.
• Demonstrate flexibility and resourcefulness.
• Work effectively with diverse higher education populations.
• Cultivate collaborative relationships with students, faculty, staff, and professional colleagues.
• Organize activities and coordinate groups of people.
• Prioritize multiple tasks and work independently with initiative.
• Maintain confidentiality of sensitive information.
• Manage conflict and make decisions effectively in a complex environment.

Additional Requirements:

• Ability to work both independently and collaboratively in a demanding environment.
• Demonstrated commitment to or appreciation for the Catholic and Jesuit mission of Fairfield University.
• Ability to manage multiple priorities effectively.

Education and Experience:

• Bachelor's degree in Education, Counseling, Student Affairs, or related field required. Master's degree preferred.
• Experience in academic advising, counseling, or student success coaching preferred.
• Familiarity with higher education policies, procedures, and resources.

The position will report to the Assistant Dean for Student Success with dotted-line supervision to the Associate Dean for Academic Affairs.

Category:

President - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

*All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.