"Student Success Coach - Miami Online"

Job Description Summary

The Student Success Coach - Miami Online serves as the first point of student support and success for online students. Working closely with Miami Online and reporting to the Regional Director of the Tutoring & Learning Center, this individual will serve as a dedicated success coach for online learners—proactively reaching out, removing barriers, and ensuring students feel supported from admission through graduation. The coach will also cultivate strong cross-campus relationships to streamline access to student support services and contribute to developing an inclusive and vibrant online learning community that positions Miami as a leader in online student experience and success.

Job Description

• Conduct proactive outreach to online students through various mediums to build high-quality connections, a sense of belonging, and identify potential barriers; assist with online orientation.
• Serve as the “First Stop” of online student support, providing key mentorship and guidance to online students in finding additional resources, answering routine questions, and providing extra support as needed.
• Maintain records and triage more complex cases to appropriate offices; follow up on critical issues to ensure resolution and continued student engagement.
• Build key partnerships with various campus offices, including advising, One Stop, counseling, and career services. Develop and maintain a digital hub or resource library tailored to online students, centralizing access to academic, technical, and wellness support.
• Develop and maintain reports to track, communicate, and measure online retention efforts.
• Collaborate with campus partners to engage colleges, community, and employers in educational programming and outreach events to advance online student opportunities for engagement and professional/personal development.
• Analyze the Miami Online distance education faculty and student experiences, always seeking to impact student success.
• Demonstrate commitment to a personal and professional growth mindset by engaging in the continuous investigation of emerging technologies, pedagogies, and leadership best practices through educational opportunities; professional publications or presentations; advancing personal networks; participating in professional organizations.
• Perform other duties as required or assigned.

Minimum Qualifications

Bachelor’s degree; Two years of experience working in a student support capacity, such as advising, academic coaching, tutoring or instruction, or first-year experience programming. Experience gained during a related graduate program can apply (graduate experience is prorated; 1 semester of an assistantship is equivalent to 2.25 months of full-time experience).

Consideration may be given to applicants with experience working with fully online students. Master's in college student development or a related field of study. Experience working with a variety of student types, including non-traditional students, first-generation college students, graduate students, and more. Knowledge of BannerWeb, Student Workday, EAB/Navigate, and/or Canvas. Excellent interpersonal communication and digital relationship-building skills. Ability to work both independently and collaboratively.

Required Application Documents

Cover letter and resume

Special Instructions

Inquiries may be directed to Tori Myles at griffilg@miamioh.edu. Review of applications will begin two weeks after posting

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.