Student Success Coach

Student Success and Academic Excellence.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Monitors progress of a caseload of students with check-ins, scheduled meetings and/or proactive outreach and communication, responding to student questions, concerns, and needs
• Responds to early alerts submitted by faculty and other campus personnel with intentional and intrusive outreach to students enrolled in academic year and summer bridge programs
• Documents student interactions, progress and outcomes, including entering alerts into the Navigate system and responding to student alerts, as necessary
• Advocates on behalf of students, fostering student participation in activities that support academic engagement and a sense of belonging
• Conducts academic coaching, through individual or group sessions, helping students assess their own performance and developing academic success plans
• Supports students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success
• Coaches students regarding effective time management, organization skills and goal setting
• Assists students with the identification, development, and implementation of learning strategies and study skills specific to course materials
• Collaborates with Teacher Advisors and faculty advisors to facilitate accurate academic planning according to university policies and discipline requirements to ensure timely degree completion
• Connects students with appropriate resources and support services
• Works collaboratively with Smith Institute for Research, Career Development, and Post-Graduate Readiness personnel to facilitate career goal setting and career planning, and engagement in career development activities
• Provides individualized information and support regarding financial aid resources and deadlines. Teaches Smith Seminar (SMS 100)
• Assists in the development, preparation, and updating of advising and coaching materials
• Develops and maintains accurate, organized and detailed student records that inform retention, persistence and graduation strategies
• Evaluates effectiveness of interventions and uses data to enhance future services Works some evenings and weekends as required
• Performs duties unique to specific departments or colleges, as needed

ADDITIONAL JOB FUNCTIONS

• Performs general administrative office work as required, including, but not limited to, preparing reports and correspondence, entering computer data, copying and filing documents, reviewing professional journals, attending and conducting meetings, etc.
• Serves on university committees
• Performs other assigned duties as required to meet organizational needs

MINIMUM TRAINING AND EXPERIENCE

A master's degree in counseling, education, psychology, or a closely related field is required. At least two years of experience in a higher education setting, such as advising, teaching, career services, financial aid, admissions, student success, counseling, or student affairs office is preferred. Must demonstrate strong interpersonal, analytical, organizational, and customer service skills and willingness to work in a team-oriented environment. Familiarity with or willingness to learn Microsoft Office, Jenzabar and related Enterprise Resources Programs (ERPs) is required. The equivalent combination of education and work experience may be considered.

Supplemental Information

To apply, please include a cover letter, resume, and contact information for three supervisory references including the most recent supervisor. Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.

Organization

Johnson C. Smith University, a 155-year-old historically black liberal arts college dedicated to serving a diverse student body, is located in Charlotte, NC. The University has a rich history and is heralded as one of the best of the Historically Black Colleges and Universities in the nation, serving 1400 students in undergraduate, graduate, non-traditional and adult programs. Johnson C. Smith University continues to gain a strong national reputation for integrating the liberal arts with business, the sciences and technology. For more information, please visit http://www.jcsu.edu.

Johnson C. Smith University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability or veteran’s status as it relates to student enrollment or hiring. Johnson C. Smith University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master's degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Johnson C. Smith University.