"Student Success Software Administrator"

Join the CBC team and help us transform students’ lives! CBC is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

CBC places a high value on the ability to communicate effectively across cultures, to implement culturally responsive teaching strategies, and model intercultural empathy. Experience in serving Hispanic students is not merely a preference — it is valued at Columbia Basin College. Advanced intercultural knowledge and skills among our faculty is essential to the success of our students and our institution as a whole.

El CBC está comprometido con nuestra visión de ser el hogar educativo que transforma las vidas de los estudiantes a través de la movilización económica y social. Somos una de ocho Instituciones al Servicio de los hispanos en el estado de Washington y los estudiantes hispanos representan un poco menos de la mitad de nuestra población estudiantil. Como tal, CBC se compromete a descubrir y crear formas innovadoras para servir intencionalmente a los estudiantes hispanos, mientras que al mismo tiempo sirve a todos los demás. Nos enfocamos en la equidad en todo lo que hacemos y buscamos atraer y retener individuos que se comprometan en ayudar a todos los estudiantes a tener éxito en el logro de sus metas.

El CBC le da un enorme valor a la habilidad de comunicarse efectivamente a través de culturas, para implementar estrategias de enseñanza culturalmente responsivas, y modelar empatía intercultural. La experiencia en servir a los estudiantes hispanos no es simplemente una preferencia, sino que es algo que se valora en el Columbia Basin College. El conocimiento y las aptitudes interculturales avanzadas entre nuestros profesores son esenciales para el éxito de nuestros estudiantes y de nuestra institución en su totalidad.

Here’s how you will support our mission: CBC seeks a Student Success Software Administrator to support the success of our student success platform, coordinating campus wide use while regularly communicating its impact on student success and retention with college faculty, staff, and administration. The Student Success Software Administrator is responsible for training these constituencies in the use of EAB Navigate360 and other student success software platforms and serves as a liaison with numerous institutional offices, including the Instruction, Student Services, Institutional Research, and Technology Services.

This position reports to the Director for Advising, Retention & Completion. The salary range for this position is $63,146-$69,801. This position is receiving applications until September 21, 2025 at 11:59 PM PST.

Primary Responsibilities:

• Act as the Subject Matter Expert (SME) for EAB Navigate360 by implementing, developing, managing, administering and supporting the use of the Navigate360 system across campus;
• Identify new tools and opportunities to improve processes related to utilizing student success platforms and data-driven student recruitment and retention;
• Collaborate with Institutional Research to provide reports on developments related to student success, retention, completion, and similar metrics to appropriate faculty, staff, and administration;
• Develop relationships and work collaboratively with the CBC campus community to facilitate and support strong utilization of EAB Navigate360. Work with constituents who are not utilizing EAB Navigate360 to gain their adoption;
• Identify, create and deliver EAB Navigate360 training opportunities for students, faculty and staff;
• Work closely with the Director for Advising, Retention & Completion to support advising efforts and improve student retention and completion rates; identify opportunities for improving institutional initiatives with regard to student success with a focus on underrepresented students;
• Collaborate with campus stakeholders to develop and utilize academic planning within Navigate360;
• Collaborate with Enrollment Services and Recruitment & Outreach to support recruiting and onboarding initiatives as appropriate;
• Coordinate with Technology Services to troubleshoot all technical issues for students, faculty, and staff related to EAB Navigate360;
• Develop strategies to improve effective data collection and reporting of student progress via EAB Navigate360;
• Manage communications related to EAB Navigate360 for the campus community; independently determine need, appropriate audience, and timing of communications; and
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree from an institutionally accredited college or university;
• Two (2) years of professional experience in student success or a related area;
• Knowledge in best practices for assessing, planning and managing projects;
• Knowledge of and skill using data analytical tools to track progress;
• Experience managing confidential information; and
• Experience developing and delivering training.

Preferred Qualifications:

• Master’s degree from an institutionally accredited college or university;
• Experience in a higher education setting;
• Professional experience with any/all of the following: EAB Navigate360 or other retention software, Tableau, Access, PeopleSoft, SQL, etc.; and
• Experience working with underrepresented students.

Competencies: Accuracy, Analytical Skills, Attitude Toward Progress and Change, Willingness to Learn, Oral & Written Communication, Student Centered, Support for Diversity, Equity and Inclusion, Accountability, Teamwork.

Terms of Employment: This is a full-time, overtime eligible, administrative staff position. The typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required.

Successful candidates must provide proof of lawful permanent residency, disclose any substantiated findings or ongoing investigations related to sexual misconduct, pass a criminal background check, verify education, and maintain an alcohol-free and drug-free workplace.

Other Job Elements: The working conditions include office settings, frequent sitting, standing, bending, etc. Reasonable accommodations may be made for qualified disabilities.

If you have questions, contact Cris Salazar Headley at csalazarheadley@columbiabasin.edu or (509) 542-4833.