"Student Support Coordinator"

UWE, Bristol - Student Support and Triage Team

We are currently recruiting for one Student Support Coordinator within our Student Support and Triage Team. This role is fixed‑term until April 2027 and is based at our Frenchay Campus. As part of the team, you will contribute to our daytime provision, which operates between 8am and 6pm, Monday to Friday.

Student Support Coordinators form a key part of our initial response to student enquiries, ensuring that students - particularly those disclosing complex situations or vulnerabilities - are heard, understood, and responded to effectively. Coordinators, who are experts in risk assessment, respond to enquiries as close as possible to the point of request, ensuring issues are owned and resolved by the University through effective triage and collaboration with relevant colleagues, agencies, or third parties.

Foundational to this role is the ability to listen, assess, and reassure service users before initiating or coordinating an effective response—one that reduces or removes vulnerability in relation to academic failure, withdrawal, distress, or personal harm. The team adopts a coaching approach to build resilience within the student community, ensuring students are fully engaged in their own solutions.

About you

You bring knowledge and understanding of best practice in risk assessment, triage, and customer care. You adopt a collaborative way of working and use a coaching approach that connects into the resourcefulness and expertise of Professional Services, Academic Teams, and NHS partners.

You are resilient, you enjoy working at pace and are comfortable with complexity and uncertainty. You can work effectively within a high‑volume, fast-paced team, demonstrating strong organisational and prioritisation skills under pressure. You have excellent communication and influencing skills and quickly establish credibility with staff at all levels. You are passionate about higher education and can inspire colleagues, individually and collectively to deliver the best possible support for students.

Where is this role based?

This post is based at our lively Frenchay Campus

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates, as we are currently under‑represented in this area; however, all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion about this opportunity, please contact:

Adele Wheeler: adele.wheeler@uwe.ac.uk

This is a part‑time, fixed‑term post working 30 hours per week. This post is not available on a job‑share basis.

This role is based on campus for all of your working time.

Right to Work in the UK

Should you be offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist.

Please also refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable to prove your right to work in the UK.

Please note that UWE does not cover any visa or health surcharge costs.

Next Steps

We’d love to hear from you - if this role excites you, please complete our application form