Student Support Manager

University of Sheffield - Accommodation & Commercial Services

Location: Sheffield, Hybrid

Salary: £38,784 to £47,389 per annum with potential progression to £51,753 for sustained exceptional performance.

Hours: Full Time

Contract Type: Permanent

Placed On: 13th February 2026

Closes: 23rd February 2026

Job Ref: 2026

Overview

At the University of Sheffield, we are committed to providing an outstanding student experience. As a Student Support Manager, you will play a crucial role in helping students transition efficiently from home to university life. You'll have the opportunity to build and manage self-supporting communities of students, crafting a positive and inclusive environment where everyone can succeed.

Responsibilities

• Manage and develop a team of student staff (Residence Life Mentors) to ensure the delivery of a flawless support system.
• Collaborate with Student Conduct Officers and Student Engagement & Development Coordinators to assist Residence Life Managers and the Head of Residence Life to build living-learning communities that promote student wellbeing, engagement and development.
• Provide an outstanding welfare service to students, ensuring their well-being and success.
• Respond to student concerns and work collaboratively to maintain a safe and respectful living environment.
• Plan and implement initiatives that improve the student experience and foster a sense of community.

Requirements

• A degree-level education.
• Proven experience working with young adults, ideally in a residential setting, and preferably within Higher Education.
• Demonstrated ability to supervise or manage staff effectively.
• Excellent organisational, communication, and interpersonal skills.
• Strong team-building capabilities and the confidence to manage various situations with initiative.