"Student Support Specialist I – Office of the University Registrar, part-time"

Hiring Department

Registrar

Job Description

About the Role
This part-time, in-person position is part of a collaborative, service-focused team that supports students, faculty, staff, and community members. You’ll help ensure that students have a smooth enrollment experience, assist customers in-person and online, and contribute to the daily operations of the office. If you enjoy problem-solving, learning new systems, and helping people, this role will give you many opportunities to make a positive impact.
As a member of our team, you will:

• Respond to phone calls, emails, ticket requests, and walk-in questions with care and professionalism.
• Help manage daily office activities, including opening/closing procedures and supporting student requests in our university information system.
• Provide excellent customer service while working closely with a welcoming, experienced group of colleagues.
• Support special projects that help improve services and processes for our campus community.

Primary Responsibilities
Registration Support

• Assist students during early and open registration by helping them add and drop courses.
• Use our ticketing system to document changes such as cancellations, withdrawals, late adds/drops, and administrative updates.
• Support Visiting Student registration and help manage agreements with partner institutions.
• Contribute to annual audit preparation and related tasks.

Enrollment & Degree Verifications

• Help students and third parties access enrollment and degree verification through the National Student Clearinghouse (NSC).
• Update the university information system (myZou) based on NSC requests.
• Research and confirm student record details using multiple systems to ensure accurate information.

Residency Support

• Answer questions by phone, email, and in person about residency requirements and processes.

FERPA Guidance

• Respond to inquiries from students, families, faculty, and staff about FERPA and related privacy policies.
• Explain access rights, privacy protections, and the steps required to share information with authorized third parties.

Additional Responsibilities

• Support team projects, office initiatives, and other duties as needed.

Shift
Flexible – Monday-Friday, between the hours of 8am-5pm.

Minimum Qualifications
A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Anticipated Hiring Range
Salary: $17.00 hourly
Grade: GGS-006
University Title: Student Support Specialist I
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials
In addition to filling out the online application, please provide a resume.

Benefit Eligibility
This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.