About Utica University:
Located in the heart of Central New York, Utica University is a
comprehensive, independent, private institution founded in 1946 as
Utica College. We offer many of the advantages of a large
university, such as undergraduate and graduate degree options,
excellent academic programs, and outstanding faculty, but with an
intimacy and a high degree of personal attention more closely
associated with smaller private institutions.
We empower learners to achieve their career and life goals through
personally enriching experiences and outstanding educational
pathways.
At Utica University, we are committed to creating a working and
learning environment where all people feel supported.
Following our institutional values, we work to support diverse
perspectives, backgrounds, and experiences in an equitable,
respectful, and inclusive environment, while promoting freedom of
expression and encouraging civil discourse.
Job Description:
Position Summary:
The Success Coach is responsible for initiating proactive
interventions with students. This position will provide proactive
assistance to Undergraduate Students at Utica University.
Each Success Coach will oversee a caseload of students and meet
with each student at least once each semester to create a course
schedule. It is expected that students will also meet with their
Success Coach several times to address other issues (transition,
academic, etc.).
Success Coaches will be assigned based on academic school within
the University and will be integrated into the school/major areas
of responsibility by attending school-sponsored events and through
various interactions and partnerships with faculty. This position
will work with Undergraduate students in the Humanities,
Mathematics, and Natural Sciences.
Responsibilities:
- Completes ongoing assessments of all students in areas of
academic/transition needs.
Assists students with course registration and academic planning
in conjunction with the faculty academic advisor.
Assists students with academic coaching and preparedness in
areas such as time management, organization, study skills, etc. as
needed
Follow up and assist students who receive academic alerts in a
personal and timely manner.
Updates student case notes and takes detailed notes on all
student meetings.
Attends weekly meetings with the Center for Student Success and
School or department meetings as necessary.
Triages the needs and questions of all students and helps to
direct and connect students with appropriate offices and support
programs.
Assists with programming, presentations, and events.
Takes an active role in the development of the department's
strategic and operational plans as required by department
leadership.
Actively participate in the department's/division's ongoing
assessment processes, as required by the unit's supervisor or
assessment coordinator.
May serves as an instructor for UCC 101- First Year
Seminar.
Requirements:
Education and Experience:
- Bachelor's degree is required. Master's preferred.
- Prior experience working with University students in a
residential setting and University programming experience is
preferred.
Skills/Abilities:
- Excellent interpersonal and communication skills required.
- Knowledge of Microsoft products such as Word, Excel, PowerPoint
and Google Docs, Google Sheets, and Google Drive.
- Must be knowledgeable and up to date on student retention and
persistence trends and strategies in higher education.
- Preferred knowledge of EAB Navigate, Banner, and Argos.
- High Consideration to those who have teaching experience or
prior experience in student success.
- Must be able to attend special events outside of normal office
hours. This includes weekends and evenings as needed.
Supervisory Responsibility:
- This position does not supervise other full time staff.
Additional Information:
Visa sponsorship is not available for this position
EEO Statement
Utica University is committed to equal opportunity and creating a
welcoming work environment for all employees. All qualified
applicants will receive consideration for employment without regard
to veteran status, disability, citizenship status, domestic
violence victim status, or protected status under applicable local,
state, or federal law.
Commitment to Supporting and Hiring Veterans
Utica University is a comprehensive, independent, private
institution founded in 1946 to offer options for higher education
study to veterans returning from the Second World War. More than
seventy years since veterans returned from WWII, this tradition of
serving veterans is still held in high regard here at Utica
University, and we are proud to welcome veterans as students and as
valued members of our faculty and professional staff.
Application Instructions:
To be considered for this position, you must upload and include the
following information:
- Please submit a resume and cover letter at time of
application.
- Three (3) references are required to be listed on the
application. These should be professional references, two of which
must be current or former supervisors. Finalist will be contacted
prior to reference checking.
- Offers are contingent on the completion of a post-offer
background check, and official transcripts are required upon
hire.