"Supervisor, Admissions Operations"

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Supervises assigned area within the Office of Undergraduate Admissions. Responsible for interpreting, analyzing, and evaluating documents and performing processes in compliance with Board of Regents (BOR) and University policies & procedures. Responsible for training and supervision of a team processors.

Responsibilities

KEY RESPONSIBILITIES:

1. Responsible for the supervision and training of assigned departmental staff
2. Monitors admission application, document and imaging workflows and volume for the Offices of Admissions, Financial Aid and Registrar, addressing any concerns
3. Uses student information systems, related software and databases to process documents and data related to students' enrollment
4. Facilitates assigned projects and/or workgroups in collaboration with other office and/or campus leadership
5. Tests databases in response to software upgrades and new program implementations
6. Runs and evaluates various reports for processing and/or verification of data integrity
7. Assists with new student orientations, processing and verifying documents, when needed
8. Collaborates with the team to propose ideas and solutions for operational progress
9. Attends departmental, divisional and campus level meetings and presentations as assigned
10. Communicates with or oversees communications with applicants, students, faculty, staff, and those external to Kennesaw State University
11. Ensures compliance with all federal, state, NCAA, USG, and Kennesaw State rules and regulations
12. Provides supervision and decision management in absence of Director and Associate Director

Required Qualifications

Educational Requirements

Bachelors degree from an accredited institution of higher education in related field or an equivalent combination of relevant education and/or experience

Required Experience

Three (3) years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

Familiarity with University System of Georgia and Kennesaw State University guidelines

Preferred Experience

Previous supervisory experience
Prior experience working in a post-secondary educational environment

Knowledge, Skills, & Abilities

ABILITIES

Able to work in partnership with staff, faculty, administrators and student leaders
Able to perform certain duties and attend required meetings in lieu of the Director
High level of empathy and ability to deal with difficult and confidential situations
Able to handle multiple tasks or projects at one time, meeting assigned deadlines
Stays current with applicable practices and guidelines of the division

KNOWLEDGE

Understands student information systems, related software and databases
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)

SKILLS

Analytical thinking and creative skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Microsoft Office products, BANNER, NolijWeb, DegreeWorks, CRM, Intelligent Capture, SharePoint, as well as the following software: Statistical Analysis, Enterprise Guide, XAP Application Software, Georgia Futures, etc.)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
* Standard + Enhanced
* Education

Job ID: 294396
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=294396&PostingSeq=1