"Supervisor, Campus Events Box Office"

Job Details

Job Title
Supervisor, Campus Events Box Office
Agency
Tarleton State University
Department
Campus Operations Event Center
Proposed Minimum Salary
Commensurate
Job Location
Stephenville, Texas
Job Type
Staff
Job Description
Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Campus Events Box Office Supervisor in the Department of Campus Operations. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further.
At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.
No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.
The Supervisor of the Campus Events Box Office leads all ticketing functions for events held on campus, with the exception of Tarleton State Athletic Events. This position plays a pivotal role in maximizing ticket revenue, enhancing the overall fan experience, and fostering strong relationships with event patrons and other key stakeholders. The position is responsible for all aspects of ticketing events and oversees the event day ticket office operations.
Work hours: Mon-Fri; 8:00 AM – 5:00 PM or as work requirements indicate; This position may require work beyond normal business hours, weekends, and holidays; This is an on-site position located in Stephenville, Texas. Serves as a Campus Security Authority (CSA).
Responsibilities:

• Serves as the primary point of contact for the campus events box office and the university’s ticketing software provider.
• Builds and maintains event infrastructure within ticketing software for all ticketed events within the event center and other designated facilities and events across campus.
• When appropriate, drives new business through the sale of ticket packages, including season tickets, group tickets and premium seating options.
• Follows up effectively with customers and prospective customers to build relationships to help drive business and exceed assigned sales goals for all ticketed events.
• Regularly produces accurate reports (sales, ticket manifests, etc.)
• Works closely with the sales and marketing team by utilizing data and resources captured through the ticketing platform to drive sales of future events.
• Sets up agreements and contracts with clients to provide ticketing services.
• Manages and oversees reports for auditing and settlement purposes, as is required via event contracts as well as local, state and federal laws.
• Produces and analyzes reports to provide sales and attendance trends and how they relate to sales, specials and promotions.
• Reconciles events and balances financial transactions.
• Ensures proper policy and procedure is followed as it relates to cash handling and sales transactions.
• Oversees the development, execution and maintenance of ticket office resources including website, forms, documents, software & hardware.

Education and Experience:

• High School or GED or equivalent combination of education and experience
• Five years related experience; including two years of related supervisory experience.

Preferred Experience:

• Experience with management of public event facilities and safety procedures.
• Experience working on several projects simultaneously with specific deadlines.

Knowledge, Skills, Abilities:

• Strong leadership and team management skills
• Genuine passion for service with the goal of exceeding guest expectations through the demonstration of enthusiasm and dedication to providing exceptional service.
• Strong teamwork abilities through the collaboration, nurturing relationships within the team and valuing the importance of achieving shared goals.
• Ability to work on several projects simultaneously with specific deadlines.
• Enjoys handling unexpected challenges with flexibility and composure.
• Capable of quickly adjusting to changes in the work environment to ensure guest satisfaction.
• Thrives in a dynamic and fast paced work environment.
• Meticulous attention to detail. Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
• Demonstrated ability to analyze data, generate insights, and use analytics to inform decision making.
• Excellent communication, negotiation and interpersonal skills
• Flexibility to work evenings, weekends and holidays as required.

Compensation & Benefits
Salary: Commensurate with experience
Salary Range: The target base annual salary range is $44,000 up to $55,550 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.
We are proud to offer a comprehensive benefits package for full-time and qualifying part-time employees. Our Careers Page offers an overview of the great benefits we offer; for detailed information visit our Benefits Information page.
Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.