"Supervisor Information Technology Support"

Job Description

• Provides technical support to end users.
• Develops processes, procedures, and documentation for end-user support services.
• Maintains supplies and equipment. Installs software, hardware, and peripherals.
• Provides project management in a lead role for support-based projects.
• Monitors the ticketing system and day-to-day operations to ensure timely resolution of incidents and service requests.
• Analyzes support trends and metrics to identify areas for improvement.
• Prepares work schedules to ensure trained staff are available during business hours.
• Hires, trains, and evaluates performance of student staff.

Short Job Description

• Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.
• Three years' relevant experience.
• Supervisor or lead experience.
• Experience with end user support.