Supervisor Information Technology Support
Job Description
- Provides technical support to end users.
- Develops processes, procedures, and documentation for end-user support services.
- Maintains supplies and equipment. Installs software, hardware, and peripherals.
- Provides project management in a lead role for support-based projects.
- Monitors the ticketing system and day-to-day operations to ensure timely resolution of incidents and service requests.
- Analyzes support trends and metrics to identify areas for improvement.
- Prepares work schedules to ensure trained staff are available during business hours.
- Hires, trains, and evaluates performance of student staff.
Short Job Description
- Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.
- Three years' relevant experience.
- Supervisor or lead experience.
- Experience with end user support.
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