"SYSTEM SUPPORT ANALYST #00025717"

Hiring Department

Information Technology

Job Description

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world’s great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking toward a bright future. Join us!
This position is based in Rolla, a small town of nearly 21,000 residents in central Missouri. Located near the Ozark National Scenic Riverways, the Phelps County area is home to beautiful hiking trails, trout fishing, canoeing and an abundance of local wineries and breweries. Natural beauty abounds with plenty of opportunities for peaceful solitude. Located an hour and a half from St. Louis, Springfield and Columbia, there are many alternatives for all the resources of the city while having a peaceful place to call home.

Nature of work:

Develops, maintains, and supports campus technology, hardware, software and systems as a first point of contact.

Key Responsibilities:

• This position requires working knowledge of account management processes, networking, and remote management tools
• Proficiency in diagnosing and resolving hardware and software issues is required
• The ideal candidate should be able to support multiple assignments and contribute to maintenance schedules and documentation
• Be able to operate independently on routine tasks and collaborate with others for complex problem solving

Professional Expectations:

• Respectful, team-oriented communication with colleagues and customers
• Commitment to excellent customer service and stakeholder satisfaction
• Consistent, professional documentation and reporting to support compliance and continuous improvement
• Excellent communication skills, both written and verbal, with the ability to work with diverse stakeholders
• Demonstrated ability to manage multiple priorities, projects, and deadlines
• Self-motivated, adaptable, and able to work both independently and in a team environment
• Relevant certifications preferred

Shift

This position is onsite 8am-5pm M-F, and may be periodically required to work after-hours, nights, weekends, and holidays as required to meet the needs of our customers. This may include managing impactful incidents, maintenance events, or project implementations. Primarily on campus, with flexibility for remote or hybrid work as approved.

Minimum Qualifications

An Associates degree or an equivalent experience combination of education and experience

Preferred Qualifications

• Bachelor's degree in information technology or related field, or equivalent experience
• Basic knowledge of technical principals and methods of computers and peripherals
• Ability to integrate basic principles of discipline with processes and procedures
• Proficiency in diagnosing and resolving hardware and software issues
• Ability to diagnose, repair and maintain hardware, operating systems, and foundational IT components
• Ability to manage multiple support assignments
• Relevant certifications preferred
• Working knowledge of AV systems, networking, and remote management tools

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $15.50-$26.87 hourly.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 6; GGS 7; GGS 8
University Title: SYSTEM SUPPORT ANALYST ENTRY; SPECIALIST; EXPERT
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Applications will be accepted until this position is filled.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.