SYSTEM SUPPORT ANALYST-ONSITE

Hiring Department

Division of Information Technology

Job Description

Answer telephone, email and in-person inquiries concerning technology. Examples include answering questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows, along with various peripherals. Some MacOS support may be required.

Help faculty and staff get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.

Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.

Research, quote, and deploy new hardware and software purchases.

Assist with end-user security events, such as virus/malware remediation.

Provide support to satellite department locations – will require some local travel.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

High school diploma required.
Experience supporting computer device hardware, software and operating systems.
In depth knowledge of Microsoft Windows and Microsoft Office
Strong customer service skills
Ability to lift and maneuver 50 pounds.
Valid driver’s license.

Preferred Qualifications

Experience with both Windows and Macintosh operating systems, mobile devices running Android and iOS, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable.

Anticipated Hiring Range

Salary Range: $15.00 - $23.80 Commensurate with experience

University Title: System Support Analyst

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.