"SYSTEM SUPPORT ANALYST - ONSITE"

Hiring Department

Division of Information Technology

Job Description

This computer technician position is focused on supporting the faculty, staff and students in the College of Agriculture, Food and Natural Resources. No two days are alike, and you will consistently be learning new things.

Standard job duties include but are not limited to:

• Answer inquiries concerning technology including questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.
• Help faculty, staff and students get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.
• Relocate computers and peripherals in labs and faculty/staff offices as required including updating inventory as these changes occur.
• Research, quote, and deploy new hardware and software purchases.
• Assist with virus/malware remediation.
• Assist with classroom technology including projectors, cameras, sound and video.
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
• Minimal travel may be required to visit off-site CAFNR experiment stations.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

• High school diploma required.
• Experience supporting computer device hardware, software and operating systems.
• In depth knowledge of Microsoft Windows and Microsoft Office.
• Basic experience working with Apple devices.
• Strong customer service and communication skills
• Ability to lift and maneuver 50 pounds.
• Valid Driver’s License

Preferred Qualifications

Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory, Group Policy, Azure, and Intune would be desirable.

Individuals who are proactive, detail-oriented, deadline conscious and can manage multiple responsibilities. Able to work alone or as part of a Team.

Anticipated Hiring Range

Salary Range: $18.00 - $25.00 Commensurate with education and experience $18.00 - $25.00 Commensurate with education and experience

University Title: System Support Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume & cover letter preferred

Sponsorship Information

Visa Sponsorship Information: Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Other Information

Websites of interest:

College of Agriculture, Food and Natural Resources: http://cafnr.missouri.edu/
Division of Information Technology: https://doit.missouri.edu/

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.