"Systems & Data Analyst"

Systems & Data Analyst

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 6/7 $103,866 - $123,302 (depending on experience) + 17% super + leave loading
• Location: UNSW Kensington Campus, NSW

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Conduct & Integrity Office (CIO) plays an important role in supporting transparency, accountability and fairness across the university. A key part of this work is the enterprise-wide complaints case management system (CMS), which enables staff and students to submit reports and manage complaints in a secure and effective way.

As Systems and Reporting Analyst, you will support the management and continuous improvement of this system, helping ensure it is easy to use, reliable and aligned with university policies and regulatory requirements. You will also support the CIO through data analysis, reporting and insights that inform decision-making and improve processes.

This role brings together system administration, data analysis and stakeholder collaboration to ensure the CMS operates effectively and continues to evolve to meet the needs of the university.

Key Responsibilities:

• Support the management and configuration of the complaints case management system to meet business and compliance requirements.
• Analyse and improve system workflows, intake forms and processes to enhance user experience and operational efficiency.
• Manage system access, licences and security roles to ensure data security and integrity.
• Develop reports and dashboards using system reporting tools and platforms such as Power BI or SQL.
• Provide business analysis support to identify process improvements and system enhancements.
• Support system updates, testing, training and implementation of new features.
• Provide support and guidance to system users across the university.
• Document processes and contribute to knowledge sharing across the team.

Who You Are:

You are a detail-oriented systems and data professional who enjoys solving problems and improving processes. You are comfortable working with both technical systems and people and can translate complex information into practical solutions and clear insights.

You bring:

• Relevant qualifications or experience in data analysis, business intelligence, systems administration or a related field.
• Experience working with enterprise systems, databases or reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret and present data.
• Experience supporting system implementation, testing and user training.
• Strong communication and stakeholder engagement skills.
• A methodical approach to work and the ability to manage competing priorities in a fast-paced environment.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit your CV & Cover Letter by 11:55pm, 31st March 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

Position Description