"Systems Engineer - CRM Integrations"

Systems Engineer - CRM Integrations

Company:
Auburn University

Job Location:
Auburn University, 36849-5207

Category:
Network/System Administrator

Type:
Full-Time

Requisition Number: S4851P

Home Org Name: Enterprise & Data Solutions

Division Name: Senior VP, Advancement

Job Class Code: MA45/MA46

Appointment Status: Full-time

Limited Term: No

Job Summary

Auburn Advancement is excited to begin the search for a Systems Engineer for Integrations to join our Operations and Strategy Team! This position enhances our technical operations and directly contributes to achieving our philanthropic mission through implementing integrations and assisting with database management.

What You'll Do:

• Evaluate and Innovate: Stay ahead of technology trends to identify and implement solutions that meet the evolving needs of Advancement and the University. Focus on automation, system monitoring, and data analysis to improve performance and support Advancement efforts.
• Develop and Manage Products: Participate in managing Salesforce integrations and other essential database systems to enhance operational efficiency. You'll ensure these products are well-maintained, user-friendly, and optimized to support Advancement's needs.
• Optimize Operations: Ensure the stability and efficiency of Advancement systems through proactive maintenance, troubleshooting, and performance tuning. Oversee updates to the integrations while maintaining compliance with Advancement, university, and industry standards. Document processes, support testing and deployment activities, and provide responsive support when necessary.
• Facilitate Fundraising Initiatives: Strengthen Advancement's fundraising capabilities by developing and maintaining technical systems that power fundraising efforts. Design effective workflows and configurations, improve system integrations, and ensure platforms are equipped to support donor outreach, engagement, and campaign execution.
• Champion Philanthropy: Advance donor engagement and stewardship by connecting systems that manage donor data and communications. Provide technical expertise and actionable insights to enhance donor management practices, using data-driven recommendations to improve processes and increase fundraising success.

Essential Functions

Purpose:

• Support fundraising efforts by developing and maintaining systems that enable successful campaigns and donor engagement.
• Ensure Advancement technology needs are met through effective system management, planning, and implementation, leveraging tools such as Salesforce automation (Flows, Triggers) and API integrations.

Collaboration:

• Work closely with Advancement teams to design workflows and system configurations that support fundraising initiatives, using technologies like Java, JavaScript (including Lightning Web Components), and SQL.
• Partner with stakeholders to identify technology gaps, provide support, and recommend improvements that increase efficiency, draw on strong communication skills and a passion for creative problem solving.

Innovation:

• Evaluate new technologies, analyze system data, and implement tools to improve performance. This includes working with web services (SOAP/REST), data formats (XML, JSON, YAML), and source control tools like Git.
• Recommend and test enhancements to systems while staying current with best practices in API management and system architecture.

Production:

• Maintain and troubleshoot systems to ensure stability, efficiency, and compliance with Advancement and university standards, including Salesforce MVC architecture and HTTP-based integrations.
• Manage system updates, documentation, testing, and provide support when needed.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Associate Systems Engineer

• High school diploma and 8 years of relevant experience OR
• Associate's degree and 4 years of experience OR
• Bachelor's degree and 0 years of experience.

Systems Engineer

• High school diploma and 11 years of relevant experience OR
• Associate's degree and 7 years of experience OR
• Bachelor's degree and 3 years of experience.

Scope of Experience: Relevant IT experience in the administration of distributed computer systems

Minimum Skills and Abilities

• Strong attention to detail and commitment to data accuracy.
• Ability to analyze and troubleshoot system or user issues.
• Clear communication skills and ability to support users effectively.
• Strong organizational skills and ability to manage multiple priorities.

Minimum Technology Skills

• Basic knowledge of CRM systems and data management, preferably Salesforce.
• Strong understanding of RESTful and SOAP web services.
• Familiarity with cloud and hybrid integration models.

Desired Qualifications

• Experience with cloud-based integration tools, such as MuleSoft
• Experience designing and implementing ETL processes
• Experience integrating external systems with Salesforce CRM
• Expertise in API design, API management, and integration architectures.
• Experience in supporting higher education or non-profit fundraising and engagement organizations.

Salary Range: $50,740 - $101,090

Job Category: Information Systems/Technology

City position is located in
Auburn

State position is located
Alabama

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

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