"APPLICATION ADMINISTRATOR-SPECIALIST #00030628"

Hiring Department

Information Technology- Technology Support

Job Description

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world’s great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us.

Missouri S&T, one of four campuses comprising the University of Missouri, enrolls approximately 6,700 undergraduates and 1,900 graduate students, and is among the top technological research universities in the country. Missouri S&T has been listed as the 1st and 3rd best investments for out-of-state and in-state students, respectively by Newsweek. Its 284-acre campus, about 90 minutes from the city of St. Louis, is situated in the beautiful Ozarks region of Missouri. Rolla, a community of 19,000, enjoys a superb educational system, competitive cost-of-living, and abundant recreational opportunities.

Missouri S&T offers a great benefits package to include a 75% discount on tuition fees for employees, and a 50% discount for employee spouses and dependents. Information Technology encourages its employees to further their education by leveraging the S&T educational benefit as a part-time student. Additional information about Information Technology at S&T can be found at http://it.mst.edu/.

This position will assist in implementing and supporting vended applications and software to meet strategic objectives across campus. In addition, they will advise and train end users and automate processes in collaboration with the hosting department. The position will participate in upgrades and maintenance ensuring best practices and security compliance are followed. As a collaborative member of IT, this position engages regularly with campus groups, departments, and UM System to find and implement cost-effective solutions.

Key Responsibilities:

• Liaise with campus departments for IT integrations and support needs related to vended applications
• Develop and maintain positive and collaborative relationships within IT, campus departments and other academic leaders
• Collaborate with teams across the UM System to review and assess available software and identify opportunities for enterprise-wide solutions
• Maintain knowledge of vended applications to identify use cases for other areas of campus to solve technical needs within currently available vended applications
• Coordinate with IT Security for best practice and compliance for application authentication, account permission, security group management, administrative access and data security (FERPA, HIPAA, GLBA, university data classification, etc.)
• Have a familiarity with project management principles (agile, scrum, waterfall, etc.) to understand connections, dependencies and requirements of providing services
• Develop low-code/no-code solutions to prototype solutions for requirements gathering to identify solutions with campus groups
• Provide backup for department application administrators, as necessary and defined with the departments in a vended application support agreement
• Monitor software, analyze problems, and collaborate with department(s) to enhance features and resolve issues with vended applications, including security vulnerabilities, accessibility requirements, data feed updates, and future updates
• Draft and maintain documentation for vended applications, including data diagrams and dictionaries with understanding in SQL, API and data feed mechanisms
• Work with customers to ensure proper integration of applications with knowledge in SSO (Azure/Entra AD), DNS/DKIM, SFTP, API and other technical requirements
• Have a working knowledge for application infrastructure, coding, change management, application development cycle and user interface/experience
• Collaborate on upgrades/new feature schedules with departments, ensuring business operations will operate correctly in current and future environments
• Other tasks as assigned or identified in supporting vended applications on campus

Minimum Qualifications

• A Bachelor's Degree in Computer Science, Information Science or related field
• At least three years of higher education institution experience and related applications/software (e.g Learning Management System, Recruitment and Student Support software) experience required

Preferred Qualifications

• Excellent verbal and written communication skills
• Self-motivated, able to work independently, and takes initiative
• Outstanding attention to detail with superior time and project management skills
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language
• Ability to work through non-standard support issues
• Experience in process automation, best practice approach, technology efficiency, and effectiveness
• Understand the workflow and process requirements of business units related to application(s)
• Familiarity with supporting desktop software applications and the computer/device operating system

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $55,000-$74,485 annually.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 10
University Title: APPLICATION ADMINISTRATOR-SPECIALIST
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Applications will be accepted until this position is filled.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.