"Systems Integration Specialist, University Advancement"

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

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• Navigate to the "My Experience" application page.
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• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

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Job Description Summary

The Advancement Systems Integration Specialist is responsible for planning, executing, and managing systems integration projects including the development of requirements and specifications, designing the architecture and configuration of systems, developing and testing system integration code, implementing and deploying the solution, and providing technical support for integrations. This position ensures the smooth flow of data between systems, supports critical business processes, and collaborates with technical and non-technical stakeholders. The Specialist also provides backup support to the Business Systems Analyst, contributing to the overall effectiveness of the Advancement Operations team.

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions:

• Implements, configures, and maintains integrations between University Advancement systems (e.g., CRM, giving platforms, financial systems) using established tools and technologies.
• Monitors data flow, identifies and troubleshoots integration issues, and implements solutions to ensure data accuracy and consistency.
• Designs, develops, and tests systems integrations in consultation with Advancement technical teams, ensuring adherence to data standards and security protocols.
• Manages and optimizes fund-related workflows, including the creation, designation, and allocation of gifts, ensuring compliance with university policies and donor intent.
• Works collaboratively with the Business Systems Analyst and other stakeholders to document and analyze fund business processes, identifies areas for optimization, and contributes to projects involving system enhancements, upgrades, and implementations.
• Contributes to the development and implementation of system enhancements to support efficient fund processing and reporting.
• Supports data quality initiatives by identifying and resolving data discrepancies related to system integrations and fund information.
• Contributes to the development and documentation of data standards, policies, and procedures to ensure data integrity across integrated systems.
• Provides backup support to the Business Intelligence Analyst, assisting with tasks such as requirements gathering, report generation, and end-user ad-hoc request support as needed.
• Develops and maintains documentation related to system integrations, fund workflows, and related processes.
• Assists in the development and delivery of training to end-users on new or updated systems and processes.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree in Information Systems, Business Administration, or a related field and a minimum of two years of relevant experience required.
• Strong understanding of database concepts and data management principles.
• Experience with CRM systems (e.g., Blackbaud CRM) and other enterprise systems.
• Proficiency in data manipulation and query languages (e.g., SQL).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical users.
• Strong customer service orientation and commitment to user satisfaction and empowerment.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Demonstrated ability to work both independently and collaboratively.

Preferred Education, Knowledge, Skills, Abilities:

• Experience with system integration tools and technologies (e.g., APIs, ETL processes).
• Knowledge of fund accounting principles and practices in a higher education setting.
• Experience with project management methodologies.
• Familiarity with higher education advancement practices.
• Experience with integration platforms or middleware (e.g., Brightvine – Data Link, Zuri Group - Velocity).
• Experience with working with online giving platforms (e.g, GiveCampus, iModules, Gravyty).

Accountabilities:

• Responsible for own work.

Physical Requirements and Environmental Conditions:

Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. No adverse environmental conditions expected.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

*In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.*

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.