"Systems Support Specialist II"

Job Details

Location: San Marcos, TX

Texas State University

Posting Number: 2026179

Department: Student Success Technology Services

Recruitment Type: Open Recruiting

Job Type: Full-Time

Monthly Salary: $3,901-$4,336

Job Category: Non-Exempt

Required Qualifications:

• Experience providing technical support for computer hardware, operating systems, and common productivity software (e.g., Microsoft 365, Adobe Creative Cloud, or similar).
• Demonstrated ability to install, configure, and troubleshoot desktop systems and peripheral devices such as printers and scanners.
• Experience managing or maintaining computer systems through imaging, updates, or configuration tools.
• Demonstrated ability to communicate effectively with end users and colleagues in both technical and non-technical terms.
• Ability to manage multiple priorities and deliver reliable customer service in a team environment.

Preferred Qualifications:

• Associate or bachelor’s degree in computer science, Information Technology, or a related field.
• Experience supporting both Windows and macOS environments in an enterprise or higher-education setting.
• Experience using endpoint management platforms such as JAMF Pro, Microsoft Intune, or similar tools.
• Knowledge of Active Directory, Exchange/Outlook permissions management, and file-share access controls.
• Experience maintaining computer inventory, asset tracking, or software licensing systems.
• Skill in creating and maintaining technical documentation or end-user guides.

Job Description:

This position provides IT support to the Division of Student Success. Support includes, but not limited to desktop, printer, network troubleshooting, 3rd party applications, mobile devices and end-user software training.

The Division of Student Success at Texas State University is dedicated to helping students graduate and thrive as engaged, productive alumni. We offer inclusive, forward-looking services and programs that support the academic, personal and professional growth of our diverse Bobcat community.

Within this division, Student Success Technology Services plays an essential role by managing and supporting the IT infrastructure and services that empower our staff and students every day. As a team of dedicated IT professionals, we deliver responsive technical support, collaborate broadly across the university, and drive technology solutions that enhance student success and operational efficiency.

Job Duties:

The Systems Support Specialist II provides technical support as part of the Student Success Technology Services (SSTS) team. This position delivers desktop and endpoint support for the Division of Student Success, ensuring reliable, secure, and efficient technology services for staff and student employees.

• Provide desktop support for Windows and macOS systems, including installation, configuration, reimaging, updates, and troubleshooting.
• Administer and maintain managed Apple devices using JAMF Pro, including policy deployment, inventory, and compliance.
• Support routine maintenance and lifecycle management of computer hardware, peripherals, and printers.
• Maintain accurate computer inventory and asset tracking.
• Perform account, permission, and access management tasks for shared mailboxes, departmental file shares, and group memberships.
• Collaborate with team members to test and deploy system updates, new software packages, and security configurations.
• Provide responsive technical support to staff and student workers via service requests, remote assistance, and in-person support.
• Contribute to documentation of procedures, system standards, and knowledge base articles.
• Participate in planning and implementation of desktop technology initiatives that enhance service delivery and operational efficiency.
• Assist with user onboarding and provide informal training or guidance on supported systems and tools.
• Perform other related duties as assigned.

Additional Information to Applicants:

Job Open Date: 12/04/2025

Job Close Date: 01/02/2026

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Quicklink: https://jobs.hr.txstate.edu/postings/55225

For a detailed description of this position and to apply, visit https://jobs.hr.txstate.edu/postings/55225 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.