"Application Administrator I, II, or III"

Application Administrator I

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as a part of a team, providing input and evaluations on technology-based initiatives.

Level I positions apply system administration concepts and university policies, procedures and processes to small projects of limited scope. They identity and resolve routine issues with systems and applications, following standard policies, procedures and documentation to analyze situations and carry out routine operational tasks.

Duties may include:

• Perform basic system upgrades, configuration changes and functionality upgrades with limited scope
• Monitor system status and performance and report to appropriate stakeholders
• Perform routine operational tasks under the direction of senior level administrators
• Work in a team-oriented atmosphere of cooperation and collaborative problem-solving to ensure that the technology needs of the university are met
• Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
• Document procedures, standards, installations/upgrades, help documents and user guides
• Other duties as assigned

Application Administrator II

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as a part of a team, providing input and evaluations on technology-based initiatives.

Level II positions apply system administration concepts to small-to-medium-sized projects and portions of larger projects. They collaborate with team members, perform routine work and complete operational tasks with limited supervision. They follow standard policies, procedures and documentation to analyze issues and situations and determine appropriate courses of action.

Duties may include:

• Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
• Monitor and benchmark systems and analyze results for potential improvements
• Ensure that application security standards are being followed
• Provide troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems.
• Represent team on medium-scale projects, initiatives and implementations/upgrades
• Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
• Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
• Other duties as assigned

Application Administrator III

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as a part of a team, providing input and evaluations on technology-based initiatives.

Level III positions are seasoned, experienced system administration professionals with a full understanding of industry best practices, community standards and relevant polices and processes. They apply their skills to medium-sized projects or portions of large projects. They resolve issues and situations that are moderately complex in scope. They evaluate and select technologies, tools, solutions and techniques to obtain positive and efficient results in university operations, including performing simple to moderate cost/benefit analysis.

Duties may include:

• Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
• Monitor and benchmark systems and analyze results for potential improvements
• Provide advanced troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems
• Lead or represent team on medium- to large-scale projects, initiatives and implementations/upgrades
• Assist, mentor and train junior level administrators on operational tasks to ensure proper procedures, standards and processes are being followed
• Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
• Provide strong customer service and support through clear and concise communication to internal and external stakeholders via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintaining partnerships with internal and external stakeholders to coordinate various technology solutions
• Provide excellent documentation of procedures, standards, installations/upgrades, help documents and user guides
• Other duties as assigned