"Senior National Student Support Advisor - AIU Atlanta"

Job Description

Senior National Student Support Advisor - AIU Atlanta(Job Number: 46434)

Primary Location United States-Georgia-Atlanta

Description

The Senior National Student Support Advisor, entry-point position, will interface with previous AIU students in their decision to return to school. The advisor will support that student throughout their time in the program. A Senior National Student Support Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.

Principal Duties & Responsibilities

• Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
• Evaluate session activity against standards and personal inquiry goals
• Professionally assists withdrawn students through the re-entry process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Coach their assigned students through the degree program with providing a trusting environment where students can share their thoughts, aspirations, concerns, and interests.
• Develop a rapport with students and maintain contact with them frequently.
• Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
• Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.
• Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students
• Ensure compliance with applicable University policies and procedures.
• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Advisors provide a positive, professional impression for students and staff on the phone and via email
• Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

Qualifications

Knowledge, Skills and Abilities, Competencies

• Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
• Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style
• Mature, positive and collaborative interpersonal skills
• Learns to effectively utilize all applicable school systems, databases and tools effectively.
• Entry point position with the ability to grow within the organization.

Education and Experience: Minimum

• Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required
• Entry level experience in sales and/or customer service

Education and Experience: Preferred

• Bachelors degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 1-2 Years experience in sales and/or customer service
• Post-secondary Higher Education admissions experience

What we offer*

• Salary Range between $21.32 and $24.52 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance – subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility