Technical Delivery Lead

Technical Delivery Lead

Job no: 538766
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology

• Employment Type: full time continuing role within UNSW IT
• Excellent salary package available
• Location: Kensington campus in NSW (Hybrid Flexible Working) 2-3 days in the office

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Technical Delivery Lead – Campus Solutions provides strategic leadership for UNSW’s Campus Solutions platforms. They shape and deliver the end-to-end product vision across ideation, design, development, deployment, and continuous optimisation. This role drives university-wide impact by aligning platform evolution, integration, and service maturity with institutional strategy. The Technical Delivery Lead influences enterprise planning, investment prioritisation, and cross-functional integration. Acting as a key liaison between business units, IT, and external vendors, they oversee complex programs, ensure robust governance and policy ownership, and manage budgets and resources. They lead cross-functional teams to deliver scalable, user-centric solutions that transform workplace service delivery, enhance operational efficiency, and contribute to the broader institutional digital transformation agenda. The role reports to the Head of Campus Solutions and have direct reports.

Specific accountabilities for this role include:

• Own the strategic roadmap, delivery and optimisation of core Business as Usual Campus Solutions platforms – including IWMS (Integrated Workplace Management System), contractor management systems, emergency management platforms, and records/archive systems.
• Lead and oversee projects and resource allocation to modernise and enhance Campus Solutions applications, ensuring alignment with UNSW’s operational priorities and service standards, exercising delegated authority across multiple concurrent programs and cross-functional initiatives spanning faculties and divisions.
• Contribute to UNSW, IT and Campus Solutions strategic planning. Set strategic direction, develop long term plans and implement strategies specific to the Campus Solutions work area, influencing university-wide planning, investment priorities, and capability growth through executive advice and strategic analysis.
• Provide technical leadership and expert advice on application architecture, integrations, and performance across the Campus Solutions ecosystem, guiding enterprise architecture and long-term platform sustainability university wide.
• Lead coordination of technical specialists and business analysts within Campus Solutions and partner teams to ensure robust design, testing, and delivery practices, driving integrated delivery across multiple functions and ensuring alignment to enterprise priorities and transformation outcomes.
• Collaborate with UNSW operational units (Estate Management, Records & Archive) to ensure solutions meet business needs and deliver measurable outcomes, supporting coordinated service improvement across administrative, operational, and university-wide functions.
• Work with UNSW Enterprise Services and governance groups to ensure compliance, security, and architectural alignment, while developing and owning platform governance, standards, and decision making controls university wide. Partner with UNSW Business Solutions teams to support their customers across facilities, construction, emergency management, and compliance functions, enabling cross-portfolio alignment and shared capability development across the university.
• Communicate application updates, enhancements, and benefits through clear reporting and stakeholder engagement channels, providing enterprise-level performance insights and strategic outcomes to senior and executive leadership.
• Ensure Campus Solutions applications and processes consistently deliver impact and value for UNSW stakeholders, including Estate Management, Records & Archive Management, Information Technology and operational partners.
• Demonstrate flexibility and responsiveness to operational priorities, including occasional non-standard hours for critical deployments or incident resolution.
• Conduct user research and translate insights into product features, ensuring user-centric design and alignment with Estate Management and Records and Archive Management needs, while balancing enterprise priorities, strategic outcomes, and cross-functional requirements.
• Manage product budgets and resource allocation, ensuring effective utilisation of funds and alignment with strategic priorities, with accountability for significant operating and project expenditure, vendor investment decisions, and optimisation of resources to maximise institutional value.
• Act as a strategic liaison between business units, IT, and external vendors, ensuring successful application delivery and alignment with enterprise architecture, building executive-level relationships to manage competing priorities and drive university-wide adoption and change.

Who you are

• Tertiary qualification in Information Technology (or equivalent), with demonstrated success managing complex application projects in large, diverse organisations, including experience delivering enterprise-scale platforms or programs with organisation-wide impact.
• 7+ years' experience leading the delivery, optimisation, and operational maturity of facilities and construction management systems, including asset and facilities management platforms, capital project and construction systems, emergency and compliance platforms, and records supporting estate governance. Demonstrated expertise in the application and integration of GIS, BIM, and Digital Twin technologies to enable spatial intelligence, asset visibility, lifecycle management, and data‑driven planning across the built environment.
• Proven track record leading multiple concurrent facilities and construction technology initiatives within live operational and capital delivery environments. Demonstrated ability to mobilise cross‑functional teams, manage dependencies and risk, and consistently deliver outcomes supporting capital works, facilities operations, safety, and regulatory compliance.
• Demonstrated ability to co‑create, shape, and significantly contribute to the strategic roadmap for enterprise‑scale facilities and construction management technologies (e.g. IWMS, capital works, contractor and compliance platforms). Proven experience translating estate strategy and operational priorities into actionable technology plans and leading their delivery, ensuring technology investments drive asset lifecycle outcomes, operational efficiency, and long‑term value.
• Expert application of Agile, Lean, and contemporary product delivery practices within facilities and construction technology portfolios. Proven ability to manage backlogs and roadmaps, prioritising work based on operational criticality, safety and compliance requirements, capital value, and user impact across estates and construction functions.
• Demonstrated technical authority across application architecture, integration design, and platform sustainability within facilities and construction contexts. Proven experience delivering secure, scalable integrations across GIS, BIM, Digital Twin platforms, asset registers, financial systems, and cloud services to support enterprise‑wide estate and construction outcomes.
• Highly developed capability to engage and influence facilities leaders, construction managers, capital works teams, IT partners, and external vendors. Demonstrated success articulating the value of facilities and construction technologies, managing competing priorities, and driving adoption and change across complex estates environments.
• Demonstrated accountability for platform governance, security, and compliance across facilities and construction technologies, alongside effective management of significant operational and project budgets and vendor investments. Proven leadership in safety‑critical environments, with a strong commitment to organisational values and psychosocial and physical health and safety responsibilities.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: please apply through the portal, we would like you to submit a full application including resume and a cover letter addressing the WHO YOU ARE section.

Applications close: Sunday 19th of April at 11.30pm

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get in Touch:

Jen MacLachlan
j.maclachlan@unsw.edu.au

Talent Acquisition Partner – UNSW IT

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Position Description