Technical Support Administrator

Duties & Responsibilities

Duties include supporting help desk services, computer labs, smart classrooms, instructional software and related systems. Responsibilities may include, but not limited to:

• Assist with classroom technology and equipment issues including Extron system controls, audio video controls, camera’s, projectors, printers, podium setups, monitors etc.
• Assist with the duties of an information technologies Help Desk by answering, troubleshooting, and documenting end-user support calls including password resets, network connectivity issues and printing issues.
• Provide service to end-users through hardware, software, and administration support and training activities.
• Provide technical support for the desktop PC/laptop environment. Support includes hardware and software installations, troubleshooting, repair, documentation, and end-user support.
• Assist in the review, identification and presentation of hardware and software applications to ensure that the technology capabilities are responsive to the needs of the College.
• Work closely with the Information Technology team members on technical implementation issues.
• Maintain up-to-date knowledge of new technologies and standards in order to identify areas for future development or enhancement
• Other duties as assigned.

Experience, Skills & Abilities

Required:

• Experience in providing software/hardware support in a networked environment, or an equivalent in education and experience.
• Advanced working skills with maintaining and troubleshooting PCs and with current Windows and MAC operating systems and Microsoft Office products is required.
• Enjoy solving a wide variety of problems on a continual basis and working with classroom technology.
• Ability to deal with difficult customers and situations in a professional manner.
• Possess strong customer service attitude and communication skills, and be a self-motivator.
• Have an appreciation for working with all individuals, and an interest in lifelong learning.
• Committed to the mission of a two-year college.

Preferred:

• Experience with Macintosh systems.
• wireless troubleshooting experience is desirable.
• Troubleshooting audiovisual equipment is a plus.
• Exposure to resolving problems over the phone and in person.

Education & Certifications

Required:
Associate Degree in a technology or equivalent experience in field.

Preferred:
Bachelor's Degree.

Organization

Called upon to develop highly trained, innovative, career-ready individuals for every industry and organization, Rhodes State College has become the right place for students who want to make an impact right now.

For five decades, Rhode State has changed lives, built futures and improved communities through lifelong learning. We take pride in training individuals who become essential contributors to manufacturing, business, healthcare and their communities. With over 70 programs, majors and certificates, students come to Rhodes State with promising futures and complete their training with new jobs, new credentials, or their sights set on seamlessly transitioning to a bachelor’s degree program.

We are creating a quality, affordable pathway for students to accomplish their goals, whether they begin at Rhodes State in high school, through our College Credit Plus program, or come seeking a new path in life, a new hobby, or an upgrade to their job skills. Through an extensive partnership with business, manufacturers, healthcare providers, and organizations in our ten-county service area, students have the opportunity to connect, network and enter new roles upon completion of their courses.

Rhodes State is a vital asset to the region for growth and innovation as we strive to meet the needs of employers with the credentialed workers they need to succeed and grow. We are creating new programs, purchasing advanced laboratory equipment, and collaborating with regional partners to garner fresh ideas and insight. The new Center for Health Science Education and Innovation in Downtown Lima is just one example of how Rhodes State is creating an interdisciplinary learning environment, equipped with the latest technology to serve students and the community as a whole.

Students of every variety can experience the excellence of Rhodes State online, on campus, or through our network of educational partners. We have staff and faculty to support special needs, help to engage in student activities, or give counseling and career advice. In addition, our alumni family of over 18,000 degree holders is a growing force in our region. They are available as mentors to our students and bridge-builders for the College into the community.