"Technical Support Specialist"

Job Description

Class Description

The purpose of this class is to provide technical support through the design, development, implementation and maintenance of all technical knowledgebase documentation, and administrative duties to support the use of technology throughout the college.

Minimum Requirements

High School diploma/GED, candidates currently enrolled in college studying Information Technology or Associates Degree in Information Technology preferred. Experience supporting technology, developing and maintaining technical documentation preferred.

Class Specific Essential Duties

1. Initiate, design and develop documentation to meet specific needs of groups and individuals.
2. Collaborate with all areas of IT to maintain and expand a database of support content to improve user experience.
3. Document trouble-shooting efforts with appropriate groups.
4. Assess effectiveness and organization of knowledgebase material for ongoing refinement and process improvement.
5. Maintain currency in Office, SharePoint and other computer software technologies through research and professional development participation.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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