"Technical Training Analyst, Intermediate"

Job Details

Technical Training Analyst, Intermediate
Northern Arizona University
Special Information

• This position is on-site, remote, or hybrid position. The incumbent may work in a remote, in-person, or hybrid modality.

About the Department/College

NAU Information Technology Services (NAU ITS) is the university's official technology department. ITS provides technology services, products, and support for the Lumberjack community.

About the Position

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher gradebooks, and assessments.

Responsibilities Include 70% - Software Support

• Provide technical software support to schools throughout Arizona.
• Supported systems are the Edupoint Synergy product suite including the base product, teacher grade book, assessments, MTSS, online registration and mobile applications. Additionally, the department utilizes and maintains internally developed systems.
• Support users with all areas of the software, including enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.
• Troubleshoot issues and identify areas where training or software changes are needed to assist clients with time saving and/or better utilization of the software.
• Strong in-depth knowledge of at least 2-3 areas of the software.
• Works with department manager to recommend best practices and suggest changes for better efficiency in 2-3 areas of the software.

10% - Training

• Develop training and documentation materials, including quick guides, training guides and recorded webinars.
• Provide onsite and web-based training for users on systems.
• Primary trainer for 2-3 software areas for conferences and on-site training.

10% - Data Analysis

• Use Excel to summarize and analyze data.

5% - Software Management

• Contact, track and follow-up with vendor on vendor-specific issues.
• Work with vendors to develop solutions and creative workarounds to software bugs.

5% - Other

• Perform other duties as assigned.
• On-call duties may be required for this position.

Minimum Qualifications

• Associates or bachelor's degree in computer science or related field.
• 2 years of relevant experience.

A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Experience with Synergy or another database management system.
• Strong knowledge in at least 2-3 areas of the Synergy Student Information System or similar SIS.
• Experience using Excel to review and summarize data.
• Teaching or training experience.

Knowledge, Skills, & Abilities

• Excellent telephone and personal communication skills.
• Ability to provide quality service to meet customer expectations and maintain internal and external customer relations.
• Ability to work with clients of varied cultural backgrounds.
• Customer service experience.
• Ability to teach or train others.
• Comfortable with MS Word and MS Excel.

Compensation

• Salary range begins at $58,882.00. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

To apply, please visit: https://careers.nau.edu/jobs/technical-training-analyst-intermediate-flagstaff-arizona-united-states