"Technology Center Assistant (Intern)"

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the-art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission: Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

The HCC Tech Center Assistant plays a vital role in supporting the daily operations of the Tech Center, a dynamic space focused on helping students overcome technology barriers and gain the skills needed for academic and career success. This role offers a hands-on learning opportunity for students interested in technology, education, or support services, providing valuable experience in a collaborative environment. The assistant will work under the guidance of the Manager of Student Tech Center to provide support, assist students with technology, and help maintain a welcoming and inclusive atmosphere.

Student Support

• Provide friendly, personalized assistance to students seeking help with basic technology issues, such as navigating software, using learning platforms, or troubleshooting devices.
• Answer student questions about technology resources available at the center, referring complex issues to the Manager or IT staff as needed.
• Assist in guiding students through technology concepts, encouraging learning and problem-solving.

Operational Support

• Help maintain the functionality and organization of the center, including organization of equipment and ensuring a welcoming environment.
• Monitor and assist with scheduling space usage for workshops, events, and consultations.
• Support the Manager in preparing materials for workshops or training sessions.

Workshops and Events

• Assist with the setup and breakdown of workshops and events held in the Student Tech Center.
• Help students during workshops, ensuring they stay engaged and have the resources they need to succeed.
• Provide feedback to the Manager on student questions or challenges observed during events to improve future programming.
• Participate in facilitating student-centered workshops for developing digital literacy skills in HCC students.

Student-Run Help Desk Participation

• Assist with the student-run help desk, offering peer-to-peer support for fellow students.
• Document common issues and solutions to improve the support process.
• Gain hands-on experience in troubleshooting and resolving technology-related problems.

Collaboration and Learning

• Work closely with other Student Tech Center staff, IT professionals, and student workers to foster a collaborative and supportive environment.
• Participate in training sessions to enhance personal technology skills and better assist students.

MINIMUM QUALIFICATIONS:

• Current HCC student enrolled in the Information Technology Management degree at HCC. Students from historically underrepresented populations are strongly encouraged to apply.
• Basic knowledge of technology, including familiarity with common hardware troubleshooting and software (e.g., Microsoft Office, Google Workspace) and learning platforms (e.g., Canvas).
• Completed a minimum of 12 credits.
• Maintain a GPA of 2.5 or higher.

PREFERRED QUALIFICATIONS:

• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• Interest in technology, education, or customer service.
• Willingness to learn and assist peers with technology challenges.
• Experience in customer service (ex: restaurant front of house, retail, call center), peer tutoring, or technology support is a plus.
• Familiarity with technology resources available at HCC is an advantage (Zoom, Adobe Creative Cloud, Microsoft 365, Navigate, Canvas, LockDown Browser, Microsoft Authenticator).

BENEFITS:

• Gain valuable experience in technology support, education, and customer service.
• Develop skills in problem-solving, communication, and teamwork.
• Opportunity to learn and practice real-world IT and support skills in a collaborative environment.
• Flexible schedule that accommodates academic commitments.
• Sharpen communication and public speaking skills by supporting students in workshops relaying technical concepts to non-technical users.
• Professional mentorship with a focus on entering the workforce or transferring to a 4 year institution.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Part-time position, with flexible hours based on student availability and center needs. Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. May use computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

Part-time/Non-Benefited Position

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.