"FT Technical Specialist - Help Desk Tech/Applications Support"

Job Details

• Posted: 17-Dec-25
• Location: Lansing, Michigan
• Type: Full-time
• Categories: Other Staff/Administrative, Staff/Administrative
• Internal Number: 493615
• Title: FT Technical Specialist - Help Desk Tech/Applications Support
• This Posting is Open Until Filled
• The date after which applications are not guaranteed review is: 1/20/2026
• Hours Per Week: 40 Hours
• Compensation Type: Hourly Salary
• New Hire Starting Pay: $20.49 - $22.72
• Employee Classification: FT Support Staff- Union
• Level: FT Support-5
• Division: Information Technology Services - 60000
• Department: Technology Support Services - 60140
• Campus Location: LCC Downtown Campus
• Position Type: Regular/Continuing
• Bargaining Unit: ASP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.

Job Summary

The Help Desk Tech/Applications Support technician is the first point of contact for the students, staff and faculty of Lansing Community College. The technician is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills. The ideal candidate must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users. This position will be applying routine troubleshooting for known issues and research and document procedures for new issues. Help Desk Tech/Applications Support technicians are expected to cover specific service and support shifts and manage a large number of end-user requests. Help Desk Tech/Applications Support technicians must foster relationships with end users and other IT service and support subject-matter experts from Level 2 and Level 3. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications

Associate’s Degree in a computer related discipline or an equivalent combination of experience and technical/computer education. Demonstrated customer service experience. Knowledge and/or experience in computer technical support.

Preferred Qualifications

Three years’ experience in computer technical support with progressive increases in responsibilities.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.