The Technology Support Specialist provides technical support within an educational environment. This role includes the deployment, maintenance, and troubleshooting of desktop computers, laptops, audiovisual systems, and network equipment. Additionally, the specialist assists faculty and staff in effectively utilizing technology in both office and classroom settings to enhance teaching, learning, and administrative operations. The Technology Support Specialist will provide comprehensive technical…
support across campus, including, but not limited to the following:
Respond to helpdesk calls, emails, and walk-up requests, providing first-level technical support and escalating as needed
Deliver responsive support for desktops, laptops, printers, audiovisual equipment, and network-connected devices
Install, configure, clone, and maintain computer systems; manage imaging processes and maintain accurate inventory records
Diagnose and resolve hardware, software, and network connectivity issues across classrooms, labs, offices, and remote environments
Advise faculty and staff on best practices for using technology in an educational environment
Stay current with emerging IT and instructional technology trends through ongoing professional development
Assist with local area network (LAN) wiring and perform basic network troubleshooting and support tasks
Provide technical support for college events and initiatives requiring specialized equipment or setup
Perform other duties and contribute to special projects as assigned
Working Conditions
Lift and move equipment weighing up to 50 pounds
Work in various indoor settings such as classrooms, labs, and offices, including tight or elevated spaces
Flexibility to work outside of standard business hours, including evenings or weekends, in support of system maintenance, special events, or urgent technical needs
Prolonged periods of sitting, standing, walking, and operating computer equipment
Notice of Nondiscrimination
Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, sex, age, political affiliation, or disability.
Associate degree in computer information technology, information systems, or a related field from an institution accredited by a federally recognized institutional accreditor
Demonstrated proficiency in Microsoft Office applications and online collaboration platforms
Understanding of computer imaging, hardware and software installation, network connectivity, and technical troubleshooting
Knowledge of instructional technologies, including smartboards, lecture capture systems, wireless presentation tools, and assistive/accessible technologies
Excellent customer service skills with strong interpersonal, written, and verbal communication abilities
Willingness to learn multiple roles and be flexible with work assignments on a daily basis
Proven ability to independently analyze problems, identify solutions, and implement resolutions effectively
Strong organizational and time management skills with the ability to manage multiple tasks and adapt to changing priorities
Ability to maintain confidentiality and work both independently and collaboratively in a fast-paced environment
Industry-recognized certifications (e.g., CompTIA A+, Network+, or equivalent) preferred