University Information:
The University of North Carolina Wilmington, the state's coastal
university, is dedicated to the integration of teaching, mentoring,
research and service. Widely acknowledged for its world-class
faculty and staff and continuously recognized at a national level
for scholarly excellence and affordability, UNCW offers a powerful
academic experience that stimulates creative inquiry and critical
thinking and a community rich in diversity, inclusion and global
perspectives.
A public institution with nearly 18,000 students, UNCW offers a
full range of baccalaureate- and graduate-level programs, as well
as doctoral degrees in educational leadership, marine biology,
nursing practice and psychology; and many distance learning
options, including clinical research, an accelerated RN-to-BSN
program, an Executive M.B.A. program structured for working
professionals, and the nation's only bachelor's degree program
focused on coastal engineering.
The university's efforts to advance research and scholarly
activities have earned UNCW the elevated designation of "Doctoral
Universities: High Research Activity" institution (R2 University)
by the Carnegie Classification of Institutions of Higher
Education.
UNCW has been part of the University of North Carolina System since
1969.
Department: Physical Plant - 35210
Vacancy Number: TSP5707PST
Temp Position Type:
Job Category: Clerical & Office Support
FLSA for Position: Nonexempt
Brief Summary of Work for this Position:
The Work Control Associate will partner closely with trade shops,
project managers, and campus stakeholders to ensure maintenance
work is effectively planned, prioritized, and executed. Drive
continuous improvement in assets management, work tracking, and
delivery services.
Coordinate day-to-day operations by planning and organizing
activities, communicating program policies and procedures, and
fostering positive working relationships with both internal teams
and external university constituents.
This role is utilizes planning expertise, attention to detail, and
a collaborative approach to make a real impact.
Responsibilities include:
- Monitor incoming phone calls and walk-in requests.
- Receive, prioritize and process work requests in AiM- our
Facilities Work Management Program- to ensure timely response and
service delivery.
Conduct thorough intake reviews of customer requests to verify
accuracy, completeness, and sufficient detail, ensuring efficient
work order creation and execution.
Manage the full lifecycle of work orders, including creation,
assignment, tracking, updates, and closure within AiM.
Coordinate with customers, technicians, and stakeholders to
facilitate effective communication and timely resolution of work
requests.
Serve as liaison between the university and contracted service
providers, coordinating communication, scheduling, and service
delivery to ensure compliance with contractual obligations and
institutional standards.
Manage the end-to-end overtime request process through
SharePoint and AiM, reviewing submissions for accuracy and
compliance with established procedures.
Demonstrate strong interpersonal and communication skills when
interacting with supervisors, coworkers, customers, and the public;
accurately interpret and follow verbal and written instructions to
ensure work assignments and operational effectiveness.
Review daily reports.
Other duties as assigned.
This position has been designated as mandatory personnel for the
University and may be required to report to work during adverse
weather conditions even though the University may be operating on
an alternate schedule. This position may assist in the removal of
snow, ice or debris, as required.
Minimum Education and Experience Requirements:
As a guide, minimum requirements are generally: graduation from
high school, two years related experience, and demonstrated ability
with generally accepted office software programs. Work may require
knowledge of UNCW policies and procedures or the ability apply
policies and procedures to the work to be performed in the
department.
Preferred Education, Knowledge, Skills &
Experience:
- Exceptional written and verbal communication and organizational
skills required
- Microsoft Office, web and database experience a must
- Must possess the ability to analyze and interpret customer
requests and descriptions of work completed
- Must demonstrate excellent customer service abilities
Required Certifications or Licensure:
Valid NC Driver's License or the ability to obtain within 30
days.
Primary Purpose of Organizational Unit:
College/School Information:
Work Hours: 7:00AM to 4:00PM
Work Days: Monday - Friday
Hours Per Week: 40
Type of Position:
Anticipated Hiring Range: $18.75 / hour
Special Instructions to Applicants:
Please Note: This is a temporary position, and
this posting will close at 11:59PM (Eastern time) on the date
specified in the posting. The length of the assignment will be
based on department need with the possibility of
continuation.
Applications must be submitted through the online application
system to be considered.
Job Posting Date: 08/11/2026
Job Closing Date: 11/15/2026
Eligibility for Employment:
Final candidates are subject to criminal & sex offender
background checks. Some vacancies also require credit or motor
vehicle checks. UNC Wilmington participates in E-Verify. Federal
law requires all employers to verify the identity and employment
eligibility of all persons hired to work in the United
States.
Number of Openings: Multi-Positions
To apply, visit https://jobs.uncw.edu/postings/40443
At the University of North Carolina at Wilmington (UNCW), our
culture reflects our values of inclusion, diversity, globalization,
ethics and integrity and innovation and we are committed to
providing equality of educational and employment opportunity for
all persons without regard to race, sex (such as gender, gender
identity, marital status, childbirth, and pregnancy), age, color,
national origin (including ethnicity), religion, disability, sexual
orientation, political affiliation, veteran status, military
service member status, genetic information, or relationship to
other university constituents - except where sex, age, or ability
represent bona fide educational or occupational qualifications or
where marital status is a statutorily established eligibility
criterion for State funded employee benefit programs. UNCW believes
that embracing the unique contributions of our faculty, staff and
students is critical to our success and paramount in being
recognized for our global mindset.
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