"Testing Services Specialist"

Position Details

Position Information

Position Title: Testing Services Specialist

Pay Grade Level: G-9 NE PT

FLSA: Non-Exempt

Benefits: Michigan Public School Employees Retirement Systems, Paid Sick Leave, YMCA membership, Wellness Program, Professional Development support.

Department: Testing Services

Campus Location: Escanaba

Min Salary: $18.39

Max Salary: $21.63

FTE: .5

Full-time/Part-time: Part-Time

Position Type: Staff

Job Summary/Basic Function

The Testing Services Specialist provides daily operations of the Testing Center in Escanaba. This position assists students, faculty, community members, and businesses in accessing testing services and plays a key role in maintaining a secure, student-centered testing environment. The Specialist serves as the College’s primary certified representative for third-party testing and coordinates institutional proctoring for Bay College students. The role includes providing day-to-day guidance to student workers and contributes to a positive learning environment. The Specialist assists with public communications related to testing services and collaborates with staff to identify and recommend improvements to enhance the efficiency and effectiveness of testing operations.

Minimum Qualifications

• Associate’s Degree
• 2 years of experience of office management/coordination
• Must pass specific exams to maintain certifications to be a certified representative.
• Demonstrated knowledge and experience with Microsoft Office and Adobe products such as Outlook, Word, PowerPoint Excel, and Acrobat
• Proficient technology skills with various computer software applications
• Proficient prioritization and time management skills
• Demonstrated experience of coordinating and implementing projects
• Ability to establish effective working relationships
• Effective written and oral communication skills and interpersonal skills

Preferred Qualifications

• Bachelor’s degree
• 3+ years’ experience in office management
• Experience implementing process improvement methods
• The ability to exercise decision-making skills on an independent basis and accept responsibility for those decisions

Months Per Year: 12

Hours Worked Per Week: 20

Work Schedule: This position will work 20 hours per week. The schedule will be determined by the supervisor and employee, hours will be between 8:00 AM - 5:00 PM.

Supervision Received: Reports to the Director of Accessibility

Job Duties

• Provides supervision, guidance, and training support for student employees in front-line Testing Center roles.
• Assist students, faculty, community, and business customers in the successful utilization of testing services.
• Creates supportive working relationship with student employees, faculty, and staff of Bay College.
• Collaborates with department leadership to develop and implement consistent processes and procedures for Testing Center use across the college and helps ensure they are followed through daily practice and communication.

Third party testing:

• Serve as Bay College’s certified representative for third-party exams.
• Oversight of third-party exams and processes and procedures.
• Act as point of contact with exam providers.
• Coordinate and oversee testing activities, including proctoring tests, tracking test usage, and troubleshooting testing problems, including but not limited to Academic Testing, Placement Testing, Proctoring of other institutional academic tests, CLEP.
• Coordinate and oversee certification activities, which include proctoring certification exams, tracking certification usage and troubleshooting certification issues which include but is not limited to: PAN, Pearson VUE, Prometric, ServSafe, Metro Institute-Agricultural, CUNA -Credit Union, Certiport, ICML.
• Responsible for maintaining compliance with third party’s rules and regulations for each certification/test.
• Supports the financial tracking of placement and proctoring processes by monitoring items such as fees and testing units and provides relevant information to department leadership for oversight and decision-making.
• Assists with public communications related to Testing Center services and resources, ensuring accurate and timely information is shared in coordination with department leadership.
• Monitors the fee structure for third-party and proctored exams and provides recommendations for adjustments to the Vice President of Student Affairs based on observed needs or trends.
• Work with Business and Industry to facilitate third-party testing.

Academic Testing Services

• Supports the coordination and implementation of the placement testing process and procedures for incoming Bay College students at both campuses, ensuring consistency and compliance with established guidelines.
• Coordinate with the Office of Accessibility to accommodate students with special needs with testing.
• Assists in providing structured training for students and faculty on the use of Testing Center services, including contributing to the development and delivery of online training materials.
• Responsible for data entry and retrieval using databases (ERP, Microsoft Access, etc.) on usage of Testing Center
• Prepares and submits testing services usage data on a routine schedule to support departmental reporting needs, including contributions to the Board of Trustees reporting process.
• Assists in reviewing and assessing Testing Center operations and provides recommendations to leadership for improvements that support efficiency, accessibility, and student success.
• Maintain academic testing resources in EMS Campus Scheduling software.
• Coordinate and/or provide services on weekends and evening hours.
• Plans for and schedules testing services room use and communicates with customers regarding reservations.
• Monitors use of testing services facilities and resources to ensure maximum utilization and performance.

• Maintain confidentiality and compliance with the FERPA regulations
• Maintains web pages related to the Testing Center
• Any other duties as assigned

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Documents Needed to Apply

Required Documents:

1. Resume
2. Cover Letter