Job No: 560225
Work Type: Staff
Location: Southern California: Long Beach
Categories: Bargaining Unit: Unit 9 - CSUEU - Technical
Support Services, Job Search Category/Discipline: Administrative,
Appointment Type: Temporary, Time Basis: Full Time
Join the vibrant community at California State University, Long
Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an
inspiring workplace and an exceptional Southern California
lifestyle. Our 322-acre campus-one of the largest in the CSU
system-serves more than 42,000 students and is known for its
commitment to student success, innovation, and impactful academic
and research initiatives.
As a member of the CSULB community, you'll experience a dynamic
environment filled with cultural landmarks, collaborative energy,
and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal
relaxation with urban vibrancy, offering miles of beaches,
year-round sunshine, a thriving arts and food scene, and convenient
access to both Los Angeles and Orange County. It's an ideal place
to grow your career while enjoying everything Southern California
has to offer.
Join the California State University (CSU) and explore career
opportunities that advance student success and strengthen
California's future-offering competitive compensation,
comprehensive benefits, and professional growth.
Job Summary
This position is responsible for ensuring efficient management and
accurate financial accounting of ticket sales for the centralized
Carpenter Center Ticket Office (CCTO). The CCTO is responsible for
the selling and accounting of all ticket for the College of the
Arts and any other related functions held in the Carpenter
Performing Arts Center, Martha B. Knoebel Dance Theatre, Gerald R.
Daniel Recital Hall, University Theatre, Studio Theatre and
off-site theatres, as required.
Key Responsibilities
Oversee daily support operations for the ticketing office.
Maintain Carpenter Center customer database and
communication.
Provide assistance and guidance to all non-campus users of COTA
performance venues in printing, distributing and selling tickets to
licensed events.
Serve as direct supervisor of ticket office student staff.
Assist in planning and implementation of strategies to increase
all ticket sales for all College of the Arts venues and
departments.
Department
Carpenter Performing Arts Center
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status
granted. Temporary assignments may expire prior to the ending
date.
Classification
Guest Services and Sales Professional I
Compensation
Salary placement is determined by the education, experience, and
qualifications the candidate brings to the position, internal
equity, and the hiring department's fiscal resources.
- Hiring Range: The hiring range for this position is $4,198
(Step 1) - $5,017 (Step 10) per month commensurate with candidate's
education, experience, skills, and training.
- CSU Classification Salary Range: The CSU Classification Salary
Range for this position is $4,198 (Step 1) - $6,115 (Step 20) per
month.
Benefits
At California State University (CSU), we prioritize the health,
growth, and success of our employees. Our benefits program reflects
our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at
least half-time (.50 FTE) with an appointment lasting more than six
months and one day. Benefits eligibility and offerings may vary
based on appointment type, classification, and applicable
collective bargaining agreement. Eligible employees may have access
to a comprehensive benefits package that can include:
Paid Time Off: Up to 24 vacation days per year
(based on employee group and/or length of service), 14 paid
holidays, and 12 sick days annually with unlimited accrual.
Health Coverage: A variety of medical, dental,
and vision plans.
Retirement Plans: Participation in the CalPERS
defined benefit plan, along with voluntary savings options such as
403(b), 401(k), and 457 plans.
Educational Benefits: Tuition fee waiver
programs for eligible employees; dependent eligibility varies by
employee group and bargaining unit.
Employee Assistance Program (EAP):
Confidential counseling and support services for employees and
their families.
Additional Benefits: Wellness programs,
professional development opportunities, and insurance options
including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate
CSU Employee Benefits Summary for details specific to their
position. Additionally, the
CSU Total Compensation Calculator is available to help
prospective employees understand the full value of the CSU benefits
package and how it complements base salary.
Knowledge, Skills, and Abilities
This position brings comprehensive experience in ticketing, box
office, and event operations, with a strong ability to manage the
daily functions of a high-volume ticket office. They are skilled in
overseeing seating configurations, pricing strategies, sales
reporting, and event setup while ensuring the accuracy of ticketing
materials, advertisements, and operational requirements. They
demonstrate exceptional attention to detail in maintaining
inventory, tracking revenue and ticket activity, coordinating group
sales, and supporting patron needs through effective
problem-solving and customer service. They build and maintain
positive working relationships with internal departments,
performing arts organizations, staff, clients, and community
partners while supporting the successful execution of campus and
public events.
This position also possesses experience managing customer databases
and patron communications, including subscription renewals, event
notifications, ticketing links, and marketing-related materials.
They are committed to maintaining data integrity, ensuring
compliance with mailing standards, and collaborating with marketing
teams to enhance customer engagement and accessibility to ticketing
services. Their strong organizational skills enable them to manage
multiple projects simultaneously while ensuring accurate and timely
communication with patrons and stakeholders.
In addition, the successful candidate works effectively with both
on-campus and external event promoters, providing guidance on
ticket sales processes, event logistics, policies, and deadlines.
They are adept at coordinating with clients and campus partners to
support licensed and university events, leveraging customer
feedback and cross-functional collaboration to improve service
delivery and the patron experience. Their ability to communicate
clearly and build productive partnerships contributes to the
success of a diverse range of performances and special
events.
This position also demonstrates leadership and supervisory
capabilities, with experience training, scheduling, and supporting
student employees in a customer-focused environment. They foster a
collaborative and accountable workplace culture, ensuring staff are
well-prepared to deliver excellent service while maintaining
operational efficiency. Additionally, they contribute to the
development and implementation of strategies that increase ticket
sales, expand audience engagement, and support the overall revenue
and programmatic goals of the College of the Arts and its
performance venues.
Ability to communicate with an ethnically and culturally diverse
campus community. Ability to follow all university policies,
procedures, and guidelines including but not limited to safety,
civility, information security, and non-discrimination policies and
procedures. Ability to contribute to a positive university
experience for each and every student and assist in achieving the
university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to a bachelor's degree in a related field required.
Relevant education and/or experience which demonstrates acquired
and successfully applied knowledge and abilities shown above may be
substituted for the required education on a year-for-year
basis.
• Equivalent to three years progressive experience in a supervisory
position working in a ticket office with high level of activity
preferred.
• One year experience with computerized ticketing systems and
related procedures, equipment, and administrative techniques
preferred.
• Experience with wide range of box office accounting and reporting
preferred.
Application Procedures
Click "Apply Now" to complete the CSULB Online Employment
Application.
Please fill out the application completely. It is important that
all sections of the online application are completed fully and
accurately. Be sure to include all relevant education and
experience. Your application will be used to determine whether you
meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking
and standing are minimal. Lifting is limited to lightweight objects
(10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions
(i.e. H-1B Visas).
A background check (including a criminal records check) must be
completed satisfactorily and is required for employment. CSULB will
make a conditional offer of employment, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are
subject to a criminal record check unless they have successfully
completed a criminal background check through CSULB within the past
12 months.
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 Revised July 21, 2017 as a condition of
employment.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB
provides equal opportunity in employment without unlawful
discrimination or preferential treatment based on race, sex, color,
ethnicity, national origin, or other protected status. CSULB
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
California State University Long Beach expects respectful,
professional behavior from its employees in all situations. Acts of
harassment or abusive conduct are prohibited. Demonstrated
appropriate professional behavior, treating others with civility
and respect, and refusing to tolerate abusive conduct is expected
of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact
StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system,
is a State of California Employer. As such, the University requires
all employees upon date of hire to reside in the State of
California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/" href="https://calstate.policystat.com/policy/10899725/latest/"
target="_blank" rel="noopener noreferrer">CSU Out-of-State
Employment Policy prohibits the hiring of employees to perform
CSU-related work outside the state of California.
Application Closes: 15 September 2026
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/560225
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