Ticket Office Lead (Pool)
CSUN strives to be a destination workplace, where everyone
understands that they belong to a community that is vital in
advancing student success and providing exemplary service to all
stakeholders. We foster an environment of success, both for our
students and our employees. We have a relentless passion for
celebrating diversity, equity, and inclusion as well as being an
employer of choice. You will also have the opportunity to realize
your own personal goals and be recognized for the work you do, and
enjoy the unique value the CSUN community can offer. If this sounds
like you, you've come to the right place. Learn more:
https://www.csun.edu/about-csun.
Major Duties
Under general supervision, The Ticket Office Lead will assist the
Ticket Office Supervisor in all phases of ticket office operations.
The incumbent oversees and provides instruction to Ticket Office
Associates, as well as completing high-level tasks such as
subscription renewal and processing tele-sales orders.
- Oversees pooled ticket office staff in day-to-day operations of
the ticket office including but not limited to scheduling staff,
overseeing staff clocking in and out, etc.
Oversees select CSUN performances on the night of show.
Leads the processing of tele-sales orders, often in
collaboration with external vendor.
Performs other duties as assigned.
*NOTE: To view the full position description including all of the
required qualifications copy and paste this link into your browser:
https://mycsun.box.com/s/yzv9yckfbe0fn3pjhd5adi7vaxibm1rh
Qualifications
- Equivalent to three years of full-time, general office clerical work that
has provided the applicant with the knowledge and abilities
listed.
- Equivalent to full-time college or university
education/vocational school training in business or job-related
field may be substituted for up to two years of the required
experience on a year-for-year basis.
- Experience in administrative work providing audience or patron
services, providing performing arts support functions, or in a
theatre-related setting preferred
- Ticket Office experience and Current Red Cross certification in
CPR and First Aid are preferred.
Knowledge, Skills, & Abilities
- Knowledge of theatre etiquette, standards and protocol,
performing arts center and university facilities and/or policies a
plus. Working knowledge of Microsoft Office applications (i.e. Word
and Excel). Thorough knowledge of correct English grammar,
spelling, and punctuation; office methods, procedures, and
practices; and university infrastructure, policies, and
procedures.
- Ability and specialized skills to: demonstrate excellent
customer service and public relations skills; be outgoing and enjoy
working with people and with a wide variety of personalities in the
execution of events; exhibit exceptional dependability,
flexibility, and patience in interactions with others; and provide
excellent verbal and written communication; work independently and
as part of a team to accomplish goals.
- Ability to work under pressure and adhere to deadlines; show a
willingness and the ability to handle emergency situations; and
establish and maintain effective working relationships with guest
artists, vendors, students, faculty, staff, clients, patrons,
guests, peers and upper management.
- Ability to coordinate many different administrative duties;
interpret and apply a variety of complex policies and procedures;
set deadlines, and priorities, and complete projects accordingly;
draft and prepare memoranda and correspondence; keep moderately
complex records and files; and maintain confidentiality.
- Supervise the work of others; perform standard business math,
such as calculate ratios and percentages, track financial data, and
make simple projections; read and write a level appropriate to the
duties of the position; and operate standard office equipment and
software.
Pay, Benefits, & Work Schedule
- Classification: Administrative Support Assistant / 1032 /
2
- The anticipated HIRING RATE is $21.83 per hour. The salary
range for this classification is: $20.57 - $29.37 per hour.
- This is a Temporary position; end date to be determined.
- The individual hired for this role will physically work
on-campus in Northridge. This is not a telecommute position.
General Information
- Applications are currently being accepted to establish a Ticket
Office Lead POOL. Applications for these on-call positions will be
accepted on a continuing basis through June 30, 2025 or until an
adequate amount of applications have been received.
- This position is a sensitive position as designated by the
CSU.
- A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
position.
- The person holding this position may be considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
- In accordance with the California State University (CSU)
Out-of-State Employment Policy, the CSU is a state entity whose
business operations reside within the State of California and
prohibits hiring employees to perform CSU-related work outside of
California.
- Please note: California State University,
Northridge (CSUN) is not currently sponsoring staff or management
positions for H-1B employment visas. Applicants must be authorized
to work for any employer in the United States.
- Candidates should apply by completing the CSUN on-line
application. To submit an application and for more detailed
information on the application and hiring process, please visit
this link: www.csun.edu/careers
- The CSU recommends that faculty, staff, and students who
are accessing campus facilities at any university location be
immunized against SARS-CoV-2, the virus that causes COVID-19, and
that all individuals who access any in-person program or activity
(on- or off-campus) operated or controlled by the University follow
COVID-19 vaccine recommendations adopted by the U.S. Centers for
Disease Control and Prevention (CDC) and the California Department
of Public Health (CDPH) applicable to their age, medical condition,
and other relevant indications and comply with other safety
measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination
on the basis of Age, Disability (physical or mental), Gender,
Gender Identity (including Nonbinary or Transgender), Gender
Expression, Genetic Information, Marital Status, Medical Condition,
Nationality, Pregnancy or related conditions, Race or Ethnicity
(including color, caste, or ancestry), Religion or Religious Creed,
Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination
policy is set forth in the
Interim
CSU Nondiscrimination Policy. Reasonable accommodations will be
provided for applicants with disabilities who self-disclose by
contacting Recruitment Services at 818-677-2101.
To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/541276/ticket-office-lead-pool
je-18c03da82e0d4df898062e265cb73fbc
