Ticket Operations Manager

Athletics Department

Georgia State University

Georgia State University is a Division I institution and member of the Sun Belt Conference. On a campus without boundaries, the Department of Athletics fosters a Culture of Success through Academic Achievement, Competitive Greatness, Ethical Behavior, Social Responsibility, and Community Engagement that educates and transforms a diverse group of talented student-athletes into future leaders.

The Athletics Department at Georgia State University is seeking to hire a Ticket Operations Manager. This position will oversee the day-to-day affairs of the Ticket Office in the Athletics Department.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for the ticket prospecting and selling functions to ensure sound follow-through on new leads and excellent customer service. This position will include all ticketing and marketing functions for outside events.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Will oversee day-to-today affairs of the Ticket Office which includes some of the following functions: operations, revenue accountability, preparation of reports (summary data, daily sales, etc.) and reconciliations for all events.
• Operations of selling season ticket packages, individual game day sales, select non-athletics events and group outings and outside events.
• Oversee all ticket payment systems, prepare and design invoices, sales reports, commission reports, deposits and audit schedules. Report sales and attendance to proper staff, individuals, including the business office.
• Organize mailing in conjunction with the Panther Athletic Club for season tickets, renewal membership, event invitations, invoices and everything else associated with the season ticket campaigns
• Hire and supervise all Ticket Office staff to include, full-time, graduate assistants, temp, part-time staff, student workers.
• Responsible for ticketing including parking management, for all non-internal events that occur in GSU venues. Main functions include event build, inventory management, revenue and settlement reporting, day of box office management and access control.
• Create strategic partnerships with the neighboring community and corporate sponsors to drive interest and participation.
• Perform other duties as assigned by the Athletic Director or designee.

Qualifications:

Bachelor's degree and three years of related experience; or a combination of education and related experience.