14.2% retirement contributions
Generous paid leave
time
11 paid
Holidays per year
50% tuition
reduction for employees, spouses, and dependent
children
Flex spending accounts
University provided basic employee
life insurance coverage equal to a salary of up to
$25,000
Variety of elective insurance
coverage, including life insurance, short and
long-term disability, accidental death & dismemberment,
accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services,
including cell phones & plans, entertainment, health and
fitness, restaurants, retail, and travel
Professional development opportunities
Additional benefits information is available at
https://benefits.utah.edu/.
Responsibilities
Essential Functions
- Handle incoming medical calls; support patient care
coordination by engaging with patients, families, clinical teams,
and other stakeholders, conducting chart reviews, and
problem-solving to address patient needs efficiently over the
phone.
- Alert care providers to significant changes in patient
conditions or other critical information.
- Place outbound calls, under physician direction, to relay
results, reminders, and care instructions to patients and
families.
- Process medication refill requests per division-specific
protocol.
- Deliver patient education as directed and in line with Medical
Assistant training, guidelines, care process models, and clinical
guidelines.
- Assist providers and clinical staff with patient-related
paperwork and other division-specific administrative functions as
directed.
- Assist with scheduling of high-priority or urgent patients as
directed by providers.
- Review of provider schedules and assist with filling clinic
openings working from a patient waitlist / priority list.
- Maintenance of provider generated patient waitlist.
- Assist with scheduling of procedures, specifically
bronchoscopies.
- Ensure strict adherence to patient privacy and confidentiality
standards.
- Actively participate in customer service efforts and quality
improvement initiatives.
This position is patient-sensitive and must fulfill all associated
vaccination requirements, or be approved for an exemption, prior to
the first day of work. We protect our patients, coworkers and
community by requiring all patient-sensitive employees to be
immunized according to CDC standards and hospital policy. Limited
exemptions may be made for documented medical contraindications or
religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
DisclaimerThis job description has been designed
to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to the job.
CommentsWorking Conditions and Physical
DemandsEmployee must be able to meet the following
requirements with or without an accommodation.Work
Environment and Level of Frequency typically
requiredNearly Continuously: Office
environment.
Physical Requirements and Level of Frequency
that may be requiredNearly Continuously: Sitting, hearing,
listening, talking.Often: Repetitive hand motion (such as typing),
walking.Seldom: Bending, reaching overhead.
The staff member must be able to demonstrate the knowledge and
skills necessary to provide care appropriate to the age of the
patients served on his or her assigned unit. The individual must
demonstrate knowledge of the principles of life span growth and
development and the ability to assess data regarding the patient's
status and provide care as described in the department's policies
and procedures manual.
Minimum Qualifications
Required:
- Current RQI Healthcare Provider eCredential through the
University of Utah Health RQI system. The eCredential is to be
obtained within 30 days of hire
- Verifiable completion of one (1) of the following:
- State approved EMT course.
- One (1) year of Medical Assistant experience in an ambulatory
care clinic or other healthcare setting.
- Medical Assisting education program.
- University Hospital Medical Assistant certification
program.
Preferences
Preferences:
- Proficiency in computer operations, including using Microsoft
Office Suite (Word, Excel, Outlook, etc.).
- Ability to navigate electronic medical record (EMR)
systems.
- Strong typing and data entry skills with accuracy and
speed.
- Excellent verbal communication and customer service etiquette
over the phone.
- Ability to troubleshoot basic technical issues and assist in
problem-solving.
Applicants will be screened according to
preferences.
Special Instructions
Requisition Number: PRN45988B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, 8:00 AM to 5:00 PM
(Start and end times may vary within this timeframe).This position
is full-time, 40 hours per week. Regular and punctual attendance is
required.
Department: 00848 - Pediatric Administration
Location: Campus
Pay Rate Range: $18.16 - $24.96
Close Date: 11/24/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9783874"">https://utah.peopleadmin.com/postings/207968
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