Unit Computing Manager (Manager of Arts, Media, and Immersive Technologies)

Position Summary:

Rutgers University-Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Unit Computing Manager Supervisor (Manager of Arts, Media, and Immersive Technologies). Reporting to the Assistant Director of Information Technology, this Unit Computing Manager Supervisor plays a key role in advancing SASN's technology strategy by supporting and/or leading functions or initiatives that support instruction, improve user experience, strengthen and enhance digital infrastructure, and foster innovation in teaching, learning, research, and creative production both in the Department of Arts, Culture and Media and in initiatives across SASN, including the support and integration of specialized, discipline-specific software and applications used in media production, digital design, immersive technologies, and in other creative and instructional environments.

This position is responsible for and not limited to the following:

• Providing support and/or oversight for technology, media systems, software, and peripheral equipment in the Department of Arts, Culture and Media, as well as relevant initiatives across the School of Arts and Sciences-Newark (SASN), including, but not limited to HIIVE and immersive technologies, such as virtual reality (VR), augmented reality (AR), mixed reality (MR).
• Piloting, managing, overseeing, and/or supporting initiatives, projects, and programs that integrate media, VR, AR, MR, and other immersive technologies into teaching and research, managing HIIVE, and supporting faculty and students on the fundamentals of virtual reality via training, consultation, hands-on support, workshops, and instructional materials.
• Managing and supporting specialized software, hardware, and equipment, providing technical assistance.
• Overseeing and/or ordering, installing, configuring, maintaining, and troubleshooting computer hardware, peripherals, and specialized software.
• Providing training and guidance to faculty, students, and staff on the use of technology, software, equipment, and security.
• Developing training and support materials in various formats to assist faculty, students, and staff in effectively utilizing technology and peripherals in support of teaching and learning, and providing hands-on support.
• Managing, coordinating, and/or supporting technology initiatives that enhance and advance academic, research, and/or administrative efforts within SASN.
• Providing systems administration for the technical environment, including, but not limited to, digital asset management, archival storage systems, web servers, file servers, print service, and backup systems.
• Managing web and digital media platforms for the Department of Arts, Culture and Media, HIIVE, and other initiatives.

Minimum Education and Experience:

Requires a bachelor's degree or equivalent combination of education and experience plus three years relevant experience. Experience in an academic computing environment is preferred, as is supervising computer consultants or technical support staff.

City:

Newark

State:

NJ

Equipment Utilized:

Position regularly uses desktop and laptop computers (Windows, macOS, and Linux), mobile devices, and peripheral equipment such as printers, scanners, cameras, and A/V systems; servers, network storage systems (NAS/SAN), and backup devices; classroom and media technology, including, but not limited to, projectors, interactive displays, digital signage, and videoconferencing systems; specialized software and equipment supporting virtual reality (VR), augmented reality (AR), and mixed reality (MR) applications, 3D visualization, and digital content creation; networking and telecommunications hardware, such as switches, routers, and wireless access points; operating systems and productivity suites (e.g., Microsoft 365, Google Workspace, Adobe Creative Cloud); systems administration and device management tools (e.g., Active Directory, Intune, JAMF, SCCM, KACE, AllSight, or similar tools); cloud collaboration and virtualization platforms (e.g., OneDrive, SharePoint, Zoom, Teams, or VMware); IT service management and ticketing systems (e.g., ServiceNow, Jira); and web content management systems (CMS).
Must be familiar with or learn all the equipment, software, and specialized materials needed to support the effective and efficient performance of this position now or in the future.

Physical Demands and Work Environment:

Requires the ability to manage and prioritize multiple tasks and complex projects in a fast-paced, multi-location environment, interacting effectively with faculty, students, staff, and external partners.
Must be adaptable, detail-oriented, and can remain professional in a dynamic academic setting, emphasizing outstanding service delivery and effective collaboration.
Work requires extended periods of computer use and frequent movement between spaces to install, maintain, and troubleshoot technology.
Must be able to lift and move equipment weighing up to 30 pounds. Occasional evening or weekend work.