issues related to enterprise applications and services to ensure reliable, standards-based technology support across the University. Department-specific duties may include:
Endpoint Support:
Provide desktop and laptop support for faculty, graduate students, and undergraduate student workers’ assigned UNCG -owned devices.
Application Management:
Install, maintain, and support unit-specific applications used by faculty and staff, provide training as needed.
Develop and maintain internal documentation for supported systems, including non-routine procedures, workarounds, and solutions.
Research and Planning
Collaborate with ITS Engineering, Security, Networking, CHiP, and Application Management teams to ensure adherence to ITS infrastructure on the below research and planning activities.
Review, analyze, and evaluate existing systems to identify opportunities for improvement and provide recommendations.
Support leadership in planning for new products and technologies, including researching emerging technologies related to support systems.
Investigate potential hardware integration issues within UNCG systems and networks.
Help define technical requirements for supported systems and provide input to leadership for planning and decision-making.
Minimum Qualifications
An Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and two years of experience in the information technology field related to the position’s role: or a Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role: or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
