University Library Technician - Journey

University Library Technician - Journey

Position Number: 942352
Full Time or Part Time: Full Time
Anticipated Recruitment Range:
Position Type:
Job Category: Staff - Professional

Organizational Unit Overview:

ECU Libraries is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ECU Libraries serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University. ECU Libraries is comprised of Joyner Library on ECUs main campus, Laupus Library on ECUs health sciences campus, and the Music Library, located in the Fletcher Music building.

Job Duties:

The Department of Research & Instructional Services at Joyner Library seeks a candidate to provide administrative and technical support for library operations, including preparing classrooms, coordinating with technology staff, and maintaining service statistics and reports. The position supports Springshare tools (LibAnswers, LibCal, LibGuides) through account management, feature updates, and accessibility review. It also provides reference services, assisting patrons with research, databases, government documents, and general inquiries, and referring complex questions as needed. The role coordinates scheduling for library instruction, research consultations, and reference services in collaboration with faculty and staff; manages office supplies; and contributes to departmental assessment, meetings, and ongoing projects.

• Provide administrative and technical support, including classroom setup, statistics tracking, and supply management - 20%
• Maintain and support Springshare tools (LibAnswers, LibCal, LibGuides), including accounts and accessibility review - 25%
• Deliver reference services, guiding patrons to appropriate resources and providing research assistance - 25%
• Coordinate and schedule library instruction, research consultations, and reference coverage - 25%
• Participate in professional development, committee work, and other assigned duties - 5%

Minimum Education/Experience:

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

• Excellent interpersonal and written communication skills
• Experience coordinating schedules or calendars in a library setting
• Training and experience delivering reference service in an academic library
• Familiarity with Springshare products (LibGuides, LibCal, LibAnswers, LibChat, etc.)
• Experience collecting, managing, and reporting service or program statistics
• Knowledge of basic computer applications
• Strong customer service and interpersonal skills
• Familiarity with trends in higher education

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write see resume on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Close Date: 5/3/2026
Open Until Filled: No

To apply, visit https://ecu.peopleadmin.com/postings/92837