Customer Service Assistant - Philippines

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The Customer Service Assistant - Philippines is responsible for providing stellar customer service to the organization's stakeholders, supporting its portfolio of products, and providing general front-line support through an assortment of channels. This position should perform these activities in a timely, effective fashion and in alignment with the organization's specifications and quality requirements. Provide support to customers through multiple communication methods including email and telephone, to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures. Aim to meet or exceed the KPIs and metrics. Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports. Practice the activities required for optimal account management through using our CRM. Maintain relationships with new and existing clients and piloting centers, including anticipating the customer's needs to ensure continued satisfaction with our product offerings and administrative systems, and promote existing products and services. Support execution of activities during new customer acquisition such as contracting onboarding and planning and delivery of training. Other contributions commensurate with level and experience as required (providing training, or operational support to both internal and external customers). Associate's degree or relevant work experience Fluent in English, Intermediate use of Spanish Working knowledge of MSOffice products High-level aptitude using computers and learning software Strong organizational skills Attention to detail, with an ability to manage competing demands Excellent oral and written communication skills Working knowledge of business operations The ability to work both independently and as a member of a team Associate's degree in business field Working knowledge of a CRM Some familiarity of the organization's products and services Familiar with University of Michigan policies and procedures Annual salary range $308,300 - $350,000 PHP (Philippine Pesos) Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.